Customer Support

Dialsyx

PKR 25,000 • Published Date: • Remote

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Description

Dialsyx is seeking a dedicated Customer Support professional with at least one year of experience to join our team. In this role, the candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience by applying effective communication techniques and established service protocols. The ideal candidate demonstrates patience, empathy, and problem-solving skills while handling customer complaints and providing timely solutions. This role does not involve managing a team, focusing instead on direct customer interaction and support.

Responsibilities

Handle incoming customer communications via various channels promptly and professionally. Apply the LEAPS framework (Listen, Empathize, Apologize, Partner, Solve) to understand customer concerns and deliver empathetic responses. Manage service recovery by identifying issues, escalating complex problems when necessary, and ensuring customer satisfaction. Maintain detailed records of customer interactions to monitor quality and identify areas for improvement. Use de-escalation techniques to resolve customer complaints positively and minimize friction. Collaborate with internal teams to address common issues and improve the overall customer service process. Follow company policies and workflows to provide consistent and high-quality support. Continuously develop product knowledge and service skills to offer accurate information and recommendations to customers.

Experience

1 Year

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Required Skills

Nice to Have Skills