Shift Manager
Domino’s Pizza Pakistan (Hilal Retail Brands (Pvt) Limited)
Published Date: • Multiple Cities (On-Site)
Description
Domino’s Pizza Pakistan (Hilal Retail Brands (Pvt) Limited) is seeking an experienced Shift Manager to oversee daily operations during assigned shifts, ensuring optimal customer satisfaction and efficient team performance. The ideal candidate holds a minimum bachelor's degree or a relevant diploma and has at least two years of experience in quick-service restaurant (QSR) or retail management. The Shift Manager will lead a team of 10 persons, coordinating staff schedules and managing shift activities to maintain high operational standards. This role demands strong communication and analytical skills to effectively manage inventory, resolve customer concerns, and support overall business objectives. The Shift Manager plays a crucial role in supervising staff performance, maintaining quality and safety standards, and driving continuous improvement in shift operations.
Responsibilities
- Coordinate and manage all shift operations to ensure smooth workflow and timely service delivery.
- Lead, motivate, and supervise a team of 10 staff members to achieve store performance goals.
- Develop and manage staff schedules to ensure adequate coverage and availability during peak hours.
- Monitor inventory levels, order supplies as needed, and prevent waste or shortages.
- Ensure compliance with company policies, health and safety standards, and quality control procedures.
- Handle customer inquiries, feedback, and complaints promptly to guarantee high customer satisfaction.
- Analyze shift performance data and prepare reports for senior management to support decision-making.
- Train and mentor team members to improve skills, productivity, and customer service quality.
- Collaborate with other managers and departments to maintain coordinated operations across shifts.
- Implement process improvements to optimize operational efficiency, reduce costs, and enhance service quality.
Cities
Attock, Pakistan | Jhelum, Pakistan (On-Site)
Experience
2 Years
Apply By
Required Skills
- Shift operations management
- Staff Scheduling
- Customer Service Management
- Inventory Management
- Communication
- Analytical Skills
- Team Leadership
Nice to Have Skills
- Problem Solving
- Time management