Customer Service Representative

Description

DUSTED BRAINS is seeking a motivated and confident Customer Service Representative with 1 to 2 years of experience specializing in outbound calling, sales, and appointment setting. This role primarily involves engaging with US-based customers during night shifts aligned with US business hours while working remotely from Pakistan. The ideal candidate demonstrates excellent English communication skills, a professional phone presence, and strong abilities in persuasion, negotiation, and objection handling. The position requires managing multiple customer interactions across different communication channels and maintaining detailed records using CRM software to support lead generation and customer satisfaction efforts. As a Customer Service Representative at DUSTED BRAINS, you will be responsible for making outbound calls to potential and existing customers, scheduling appointments, and driving sales to meet or exceed daily and monthly targets. You will also serve as a critical touchpoint for building strong customer relationships by understanding needs and resolving concerns professionally. This role demands self-motivation, discipline, and the ability to operate independently in a remote work environment, demonstrating reliability in managing customer data and follow-up processes to ensure business objectives are consistently met.

Responsibilities

• Make outbound calls to prospective and existing customers in the United States to generate leads and promote company products or services.
• Identify customer needs through active listening and effective questioning to deliver tailored solutions and persuasive communications.
• Schedule appointments and follow up with prospective customers to optimize sales funnel efficiency and conversion rates.
• Build and maintain strong customer relationships that enhance satisfaction and loyalty while addressing inquiries, objections, and concerns professionally.
• Utilize CRM software to accurately record customer information, call details, and follow-up activities to support an organized workflow.
• Achieve or exceed daily and monthly targets related to calling, sales, and appointment setting to contribute to overall business growth.
• Adapt to night shift work schedules aligned with US business hours while maintaining high performance and responsiveness.
• Communicate clearly and professionally to ensure a positive customer experience and represent the company in a consistent and credible manner.
• Maintain basic technical proficiency necessary to operate computer systems, CRM platforms, and telecommunication equipment reliably from a remote workspace.
• Demonstrate the ability to work independently without supervision, managing time and tasks effectively within a remote work environment.

Experience

2 Years

Apply By

Dec 1, 2026

Required Skills

• Customer Communication
• Active Listening
• CRM Software
• Multichannel Support
• Call Summarization
• Lead Generation
• Sales techniques
• Appointment Setting
• Persuasion
• Negotiation
• Objection Handling

Nice to Have Skills

• Time management
• Remote Work Proficiency