Travel Support Agent

Description

Dyprocs Pvt Ltd is seeking a diligent and customer-focused Travel Support Agent to join their team. The ideal candidate plays a critical role in planning and coordinating travel arrangements, ensuring clients enjoy seamless and well-organized trips. This position involves booking air, rail, and hotel reservations, managing travel documentation, and providing timely support to travelers. Effective communication and meticulous attention to detail are essential for this role, as it demands close collaboration with clients, vendors, and internal teams to optimize travel services. The Travel Support Agent handles a broad range of responsibilities, including itinerary management, visa coordination, and maintaining compliance with travel regulations. They utilize travel booking systems and CRM software to track client interactions and bookings, striving to deliver exceptional customer service and resolve travel-related issues promptly. This role requires someone proficient with organizational tools and software, possessing a professional attitude and an ability to multitask efficiently in a fast-paced environment.

Responsibilities

• Assist clients in booking air, rail, and hotel reservations using various travel booking and reservation systems to ensure accurate and timely arrangements.
• Plan and organize detailed travel itineraries tailored to client preferences and requirements, ensuring a cohesive and efficient schedule.
• Coordinate ticketing processes and visa arrangements by collaborating closely with travel vendors and clients to facilitate smooth travel approvals and access.
• Manage and maintain all essential travel documentation, including passports, visas, tickets, and related paperwork, ensuring strict compliance with travel regulations and company policies.
• Communicate effectively with clients, travel agencies, and service providers to resolve issues, confirm bookings, and provide timely updates regarding travel plans.
• Utilize CRM software to record client interactions, track travel requests, manage follow-ups, and maintain high standards of customer relationship management.
• Deliver exceptional customer service by responding to traveler inquiries and concerns promptly and professionally, enhancing client satisfaction and loyalty.
• Stay updated on changes in travel regulations, airline policies, and visa requirements to provide clients with accurate and relevant travel advice, minimizing disruptions.
• Collaborate with internal teams to improve travel support processes by sharing insights and contributing innovative ideas for continuous service enhancement.
• Adhere strictly to company guidelines and industry standards related to travel arrangements, booking practices, and document management to maintain regulatory compliance.

Experience

Fresh

Apply By

Oct 22, 2026

Required Skills

• Customer Service
• Itinerary Management
• Communication Skills
• Problem Solving
• Multi-tasking
• Product Knowledge
• Travel Booking & Reservation Systems
• CRM Software
• Visa Coordination
• Travel Documentation Management
• Attention to detail
• Organizational Skills

Nice to Have Skills

• Microsoft Office
• Time management