Travel Support Agent

Description

Dyprocs Pvt Ltd is seeking a detail-oriented and customer-focused Travel Support Agent to join their team. The ideal candidate plays a crucial role in assisting clients with travel arrangements including air, rail, and hotel bookings, itinerary organization, ticketing, and visa coordination. This position demands excellent communication and problem-solving skills to manage client inquiries, resolve issues promptly, and ensure seamless travel experiences. Utilizing CRM software and travel booking systems, the Travel Support Agent maintains accurate records and provides continuous support that aligns with company policies and industry regulations. The Travel Support Agent does not manage a team but works collaboratively with internal departments and external travel vendors to optimize booking processes and customer satisfaction. Staying knowledgeable about travel regulations, visa requirements, and airline policies allows this role to provide reliable advice and minimize travel disruptions. This position is ideal for a candidate with at least one year of experience in travel services who thrives in a fast-paced environment and has a passion for delivering excellent client service.

Responsibilities

• Assist clients in booking air, rail, and hotel reservations using various travel booking and reservation systems to ensure accurate and timely arrangements.
• Plan and organize detailed travel itineraries tailored to client preferences and requirements to ensure cohesive and efficient schedules.
• Coordinate ticketing and visa arrangements by working closely with travel vendors and clients to ensure smooth approvals and travel access.
• Manage and maintain all essential travel documentation, including passports, visas, tickets, and related paperwork, ensuring compliance with travel regulations and company policies.
• Communicate effectively with clients, travel agencies, and service providers to confirm bookings, resolve issues, and provide timely updates on travel plans.
• Utilize CRM software to record client interactions, track travel requests, manage follow-ups, and maintain high standards of customer relationship management.
• Deliver exceptional customer service by promptly and professionally responding to traveler inquiries and concerns, enhancing client satisfaction and loyalty.
• Stay updated on changes in travel regulations, airline policies, and visa requirements to offer clients accurate and relevant travel advice, minimizing disruptions.
• Collaborate with internal teams to share insights and contribute innovative ideas for continuous improvement of travel support processes.
• Adhere strictly to company guidelines and industry standards related to travel arrangements, booking practices, and document management to maintain regulatory compliance.
• Effectively multi-task to manage multiple travel arrangements concurrently while maintaining accuracy and attention to detail.
• Demonstrate strong organizational skills to systematically handle travel schedules and ensure all client requirements are met efficiently.

Experience

1 Year

Apply By

Dec 5, 2026

Required Skills

• Customer Service
• Travel Booking And Reservations
• Itinerary Management
• Issue Resolution And Escalation
• Communication Skills
• Problem Solving
• Multi-tasking
• Product Knowledge
• CRM System Software
• Travel Documentation Management
• Attention to detail
• Organizational Skills

Nice to Have Skills

• Time management
• Conflict Resolution