IT Support Specialist

EagleStar Communication

PKR 100,000 • Published Date: • Gujranwala, Pakistan (On-Site)

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Description

EagleStar Communication is seeking a dedicated IT Support Specialist to provide technical assistance and support for computer systems, hardware, and software. This role involves diagnosing and resolving technical issues, assisting with software installation and deployment, and supporting end-users to ensure smooth IT operations. The ideal candidate holds a Bachelor’s or Diploma degree in IT or a related field and possesses strong troubleshooting and networking skills. With 1 to 2 years of relevant experience, the specialist effectively communicates technical information to non-technical users and works independently without managing a team.

Responsibilities

Provide timely and effective technical support to end-users by diagnosing hardware and software problems and implementing appropriate solutions. Install, configure, and deploy software applications according to company standards to ensure system stability and usability. Utilize remote support tools to troubleshoot and resolve user issues efficiently, minimizing downtime and maintaining productivity. Maintain accurate documentation of support requests, resolutions, and IT asset inventory to track system performance and support history. Collaborate with IT team members to identify recurring issues and recommend system improvements to enhance overall IT service quality. Monitor network connectivity and performance, assisting with basic networking tasks to ensure reliable communication infrastructure. Educate users on IT best practices and updates to software and hardware, promoting optimal use of technological resources. Participate in regular training sessions to keep up-to-date with the latest industry developments and technologies relevant to the role.

Experience

2 Years

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Required Skills

Nice to Have Skills