Customer & Logistics Coordinator
EcomMatrix
PKR 25,000 • Published Date: • Karachi, Pakistan (On-Site)
Description
EcomMatrix is seeking a detail-oriented Customer & Logistics Coordinator with at least one year of experience to join our dynamic team. This role focuses on managing customer orders and coordinating logistics processes to ensure timely and accurate deliveries. The ideal candidate communicates effectively with both customers and logistics teams to optimize order confirmations and streamline shipment operations. Working closely with multiple departments, this position demands strong organizational skills and proficiency in logistics software and order management systems to handle order processing efficiently. As a coordinator without direct team management responsibilities, the role requires individual accountability to support operational excellence. Key activities include maintaining data entry accuracy, managing documentation related to shipments, and resolving any issues that impact customer satisfaction and delivery schedules. The Customer & Logistics Coordinator plays a critical role in enhancing the overall supply chain performance and customer experience at EcomMatrix.
Responsibilities
- Coordinate and manage customer orders from receipt through to delivery, ensuring accuracy and timeliness.
- Communicate proactively with customers and the logistics team to confirm orders and resolve any order-related issues.
- Use logistics software and order management systems to track shipments and update order status accordingly.
- Enter and maintain accurate data and documentation related to orders, shipments, and deliveries in associated systems.
- Collaborate with internal teams to prioritize and schedule shipments to maximize delivery efficiency and customer satisfaction.
- Monitor shipment progress to identify and address potential delays or problems that could affect delivery commitments.
- Assist in preparing reports on order processing metrics, shipment statuses, and customer feedback for management review.
- Follow established procedures to ensure compliance with company policies and industry regulations related to logistics and order handling.
- Continuously identify opportunities to improve coordination processes and enhance communication between customers and logistics teams.
Experience
1 Year
Apply By
Required Skills
- order processing
- Customer Relationship Management
- Shipment Coordination
- Logistics Software
- Data entry and documentation
- Order Management System (OMS)
- Microsoft Excel
- Communication
- Problem Solving
- Attention to detail
Nice to Have Skills
- Time management