Fresh Graduates - Customer Support

Eila Solutions

PKR 80,000 • Published Date: • Rawalpindi, Pakistan (On-Site)

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Description

Eila Solutions is seeking energetic and motivated fresh graduates to join their Customer Success Department in Bahria Town Phase 4, Rawalpindi. This full-time position offers an exciting opportunity for individuals with a bachelor's degree in Business Administration, Marketing, Management, Communications, or related fields to begin their career in customer support. The ideal candidate demonstrates excellent communication skills, a strong customer-focused attitude, and a willingness to develop through hands-on learning. Working hours are from 6:00 PM to 3:00 AM, Monday to Friday with alternative Saturdays, offering a competitive salary range between PKR 80,000 and 100,000. This role involves direct communication with customers to build strong professional relationships and support onboarding and service coordination activities. The candidate will interact with multiple internal teams to ensure timely resolution of customer queries and contribute actively to customer satisfaction and retention. The position emphasizes continuous learning, teamwork, and adaptability to night shift schedules, making it perfect for recent graduates eager to build foundational skills in customer success without team management responsibilities.

Responsibilities

- Communicate effectively with customers to understand their needs and provide timely resolutions, enhancing customer satisfaction.
- Support the onboarding process for new customers and coordinate service activities to ensure a smooth transition and adherence to company standards.
- Maintain accurate and up-to-date customer information and interaction records in company systems.
- Collaborate with internal teams including technical support and sales to resolve customer issues efficiently.
- Follow up regularly with customers to confirm issue resolution and maintain strong ongoing relationships.
- Assist in identifying customer satisfaction trends and contribute to initiatives aimed at improving customer retention.
- Address customer inquiries promptly using active listening and problem-solving techniques to provide clear, helpful information.
- Adapt to the night shift work schedule while maintaining a positive attitude and professional demeanor at all times.
- Demonstrate eagerness to learn and grow within the customer success field through training and hands-on experience.

Experience

Fresh

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Required Skills

Nice to Have Skills