Call Ceter Agent

Elivita

Published Date: • Karachi, Pakistan (On-Site)

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Description

Elivita is seeking a motivated and customer-focused Call Center Agent to join our dynamic team. The successful candidate will play a vital role in providing high-quality customer service and supporting our sales operations. This role requires the ability to work in a fast-paced environment, handling a high volume of customer interactions with professionalism and efficiency. The ideal candidate must have at least one year of sales experience and be comfortable working from 9:30 AM to 6:30 PM for five days a week. This position does not require team management but demands strong individual responsibility and excellent communication skills.

Responsibilities

Provide exceptional customer service by promptly and accurately addressing customer inquiries, complaints, and requests through various communication channels including phone calls and CRM systems.

Effectively manage call routing and call handling systems to ensure customers are connected to the appropriate departments or resources in a timely manner. Maintain detailed and accurate records of customer interactions and transactions through CRM software such as Salesforce CRM.

Drive sales by identifying customer needs, promoting relevant products or services, and closing sales where possible while maintaining a customer-first approach.

Maintain focus and productivity in a fast-paced environment, ensuring adherence to scheduled working hours and performance metrics.

Perform data entry tasks accurately to update customer information, track sales activities, and support reporting needs.

Continuously develop knowledge of company products, policies, and industry trends to provide informed and effective assistance to customers.

Collaborate with team members and management to improve processes, escalate unresolved issues, and contribute to achieving team goals and customer satisfaction targets.

Experience

1 Year

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Required Skills

Nice to Have Skills