Expert Sales & WhatsApp Customer Support Executive

Description

The role demands excellent written and verbal communication skills in Urdu, with a preference for good English proficiency. You ensure customer satisfaction by addressing complaints and objections effectively while maintaining a positive and trustworthy rapport. Your responsibilities also include tracking order statuses, explaining payment methods, and achieving daily and monthly sales targets. As a team leader, you motivate the small team to uphold high standards of customer support and sales excellence, ensuring EToys maintains its reputation for quality service in the competitive e-commerce space.

Responsibilities

• Answer incoming customer calls and WhatsApp inquiries professionally and promptly.
• Provide detailed information on products including pictures, videos, pricing, and specifications.
• Understand customer needs and recommend the most suitable products to maximize sales opportunities.
• Convert customer inquiries into confirmed orders by effectively following up and closing sales.
• Collect and confirm essential order information such as customer name, contact details, product choices, quantity, and delivery instructions.
• Explain payment options clearly, including advance payments, cash on delivery, and other procedures.
• Coordinate with the order processing and dispatch teams to ensure timely fulfillment of confirmed orders.
• Provide customers with updated order status and tracking information throughout the delivery process.
• Maintain professional, clear, and courteous communication to build customer trust and long-term relationships.
• Manage and resolve customer objections, complaints, and price negotiations in a confident and constructive manner.
• Meet or exceed daily and monthly sales targets through effective customer engagement and sales strategies.
• Lead and support a team of 2 sales/support members by providing guidance, training, and motivation to improve customer service and sales performance.
• Monitor and report on team performance and customer feedback to enhance service quality and workflow.
• Handle a high volume of customer interactions efficiently while maintaining attention to detail and professionalism.
• Employ CRM tools and maintain accurate customer records and sales documentation.

Experience

1 Year

Apply By

Oct 31, 2026

Required Skills

• Customer Relationship Management
• WhatsApp Business Platform Expertise
• Sales Negotiation
• Lead Generation
• order processing
• Issue resolution
• Sales Negotiation Techniques
• Communication Skills
• Customer Service
• E-commerce Sales
• Complaint Handling
• Product Knowledge

Nice to Have Skills

• Team Leadership
• Payment Processing Knowledge
• Order Tracking