Customer Support & Operations Agent (English)

Ezo CC

PKR 56,000 • Published Date: • Faisalabad, Pakistan (On-Site)

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Description

About the Position

EZO Contact Center is looking for dependable, professional, and adaptable individuals to join our in-office operations team.

While answering inbound calls and assisting customers will be a major part of the position, this is not strictly an answering-service role.

Employees work directly for EZO Contact Center and may be assigned to different clients, projects, and internal business functions depending on operational needs. We are looking for people who can follow instructions carefully, learn new processes quickly, communicate professionally, and comfortably handle a variety of relatively straightforward assignments during their shift.

Some shifts may be heavily focused on answering calls, while others may include administrative work, customer follow-up, data entry, monitoring, research, messaging, or other support functions.

Future Remote Monitoring Responsibilities

EZO is developing an additional remote monitoring service that may eventually become part of this position.

When this service launches, employees assigned to monitoring duties may be responsible for observing live security-camera feeds for client properties or job sites.

These responsibilities may include:

This is remote observation and communication work performed from the EZO office. Employees will not physically confront individuals or perform on-site security duties.

Training and specific procedures will be provided before employees are assigned these responsibilities.

What We Are Looking For

The ideal candidate is:

Because our employees may support several different businesses, adaptability is extremely important.

You should be comfortable learning a client’s procedures, completing that assignment correctly, and then transitioning to another task when instructed.

Work Environment

This is a fully in-office position.

Employees may work with multiple clients and business functions during the same shift.

There may be periods when call volume is low. During those periods, employees should expect to complete other assigned work rather than simply waiting for calls.

We are looking for employees who want to become versatile members of our team rather than individuals interested in performing only one specific task.

Examples of Assignments

Depending on your shift and the needs of the company, you might:

Answer calls for an electrical company, schedule an appointment, update a customer record, respond to a website lead, perform a basic research assignment, make several follow-up calls, monitor a client dashboard, and eventually monitor remote security-camera feeds.

You will not necessarily perform every type of assignment every day.

Requirements

Previous experience in customer service, call centers, virtual assistance, dispatching, administrative support, appointment setting, security monitoring, or similar work is helpful but not necessarily required.

Responsibilities

Experience

1 Year

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Required Skills

Nice to Have Skills