Operation Supervisor

Description

Faisal Movers is seeking a dedicated Operation Supervisor to oversee and streamline the daily operations of its terminal. The ideal candidate will be responsible for managing a team of 50 staff members to ensure efficient handling of departures, arrivals, boarding processes, and passenger services. This role demands strong leadership capabilities, exceptional organizational skills, and a commitment to maintaining high operational standards and safety protocols. The Operation Supervisor coordinates closely with various departments to promptly resolve operational challenges and enhance overall terminal performance. Candidates must possess a bachelor's degree and have at least three years of relevant experience in terminal or transportation operations. Proficiency in MS Excel and CRM software is essential for preparing detailed reports and managing customer and operational records effectively. The role requires strong team management and communication skills to maintain attendance, performance, discipline, and staff allocation throughout busy operational hours. The ability to thrive in a fast-paced environment while ensuring compliance with company standard operating procedures and quality standards is critical to success in this position.

Responsibilities

• Manage and supervise day-to-day terminal operations to ensure smooth workflow and optimal passenger handling.
• Oversee departures, arrivals, boarding, and related activities to maintain punctuality and service quality.
• Lead, monitor, and support a team of 50 terminal staff, ensuring adherence to attendance, performance, and discipline standards.
• Prepare, analyze, and maintain detailed operational reports utilizing MS Excel to support informed decision-making.
• Coordinate with internal departments to swiftly address operational issues and improve service delivery.
• Manage staff allocation and scheduling to guarantee sufficient manpower during all operational hours.
• Utilize CRM systems to document customer interactions, record complaints, and follow up on operational matters.
• Ensure compliance with company Standard Operating Procedures, safety regulations, and service standards consistently.
• Monitor overall terminal performance, identify areas for improvement, and escalate critical operational concerns to management.
• Develop and implement quality control measures and safety compliance strategies to uphold operational excellence.

Cities

Islamabad, Pakistan | Rawalpindi, Pakistan (On-Site)

Experience

3 Years

Apply By

Nov 15, 2026

Required Skills

• Quality Control
• MS Excel
• CRM Software
• Staff Management

Nice to Have Skills

• Team Leadership
• Safety Compliance
• Communication
• Problem Solving
• Operational Coordination