Call Centre Agents

Description

Faisle Telecoms is seeking motivated and customer-focused Call Centre Agents to join its growing team supporting UK and USA campaigns. This position welcomes both experienced and new candidates who possess a strong passion for delivering outstanding customer service. Successful agents demonstrate excellent verbal and written communication skills in English, a positive and professional attitude, and the ability to handle inbound and outbound customer interactions efficiently. The role requires basic computer proficiency and familiarity with customer relationship management or call center software. Candidates should also show adaptability to work within a fast-paced environment, meet performance targets, and maintain a customer-first mindset. Although this position does not involve managing a team, candidates must exhibit strong interpersonal, problem-solving, and multitasking abilities. Agents engage daily with customers to assist with inquiries, resolve complaints, and provide clear and accurate information about services and products. The role offers a competitive salary, performance incentives, career development opportunities, and a supportive, modern work environment designed to help employees flourish and grow within Faisle Telecoms.

Responsibilities

• Answer inbound customer calls and initiate outbound calls as required to support campaigns.
• Assist customers promptly and professionally with their inquiries, complaints, and service requests.
• Provide clear, accurate, and comprehensive information regarding company products, services, and policies.
• Maintain detailed and accurate records of all customer interactions using CRM or call center software.
• Identify and resolve customer issues efficiently or escalate them to the appropriate department when necessary.
• Consistently achieve daily, weekly, and monthly individual and team performance targets.
• Maintain a courteous and professional demeanor to ensure an excellent customer experience in every interaction.
• Demonstrate strong listening skills to understand customer needs and respond appropriately.
• Adapt to evolving call scripts, workflows, and campaign requirements smoothly and efficiently.
• Manage time effectively to handle multiple customer queries and administrative tasks simultaneously.
• Work flexibly according to scheduled shifts, including weekends and holidays if required.
• Participate actively in professional training sessions and contribute to personal and team growth initiatives.

Experience

Fresh

Apply By

Oct 28, 2026

Required Skills

• Excellent Communication
• Active Listening
• English
• English Communication
• English Grammar

Nice to Have Skills

• Call Scripting and Workflow Management
• sentence structuring