Sales Officer Freight Call Center

Description

Falcon Packages is looking for a motivated Sales Officer to join our freight call center team. The ideal candidate has a minimum of two years' experience in a freight call center environment, with a proven ability to onboard new carriers and drive lead generation. This role requires a sales professional who excels in negotiating contracts and building long-term partnerships to help expand our market presence and support the company's growth objectives. The Sales Officer works independently, focusing on strengthening our carrier network by identifying opportunities and effectively communicating the value of our freight and logistics services. The Sales Officer Freight Call Center plays a vital role in achieving and exceeding sales targets by managing the full sales cycle from lead generation to closing deals. Although this role does not involve managing a team, the candidate must collaborate closely with internal departments to streamline operations and enhance customer satisfaction. Strong negotiation and communication skills are essential to succeed in this position, as well as an in-depth understanding of freight, logistics, and call center operations.

Responsibilities

• Identify and engage potential carriers through outbound calls and lead generation activities.
• Negotiate freight contracts and agreements to secure beneficial terms and partnerships.
• Manage the full sales cycle, from prospecting to closing deals and onboarding new carriers.
• Build and maintain long-term relationships with carriers, supporting ongoing collaboration.
• Collaborate with internal teams to ensure smooth onboarding and integration of new carriers.
• Track and report sales performance metrics to monitor progress against targets.
• Maintain up-to-date knowledge of freight and logistics trends to effectively communicate service value.
• Ensure high levels of customer satisfaction by providing prompt and professional service.
• Participate in continuous improvement initiatives to optimize call center operations and sales processes.
• Follow company policies and regulatory requirements related to freight and transportation.

Experience

2 Years

Apply By

Oct 22, 2026

Required Skills

• Freight And Logistics Knowledge
• Sales Negotiation
• Call Center Operations
• Lead Generation
• Transportation Management System (TMS)
• Contract Management

Nice to Have Skills

• Customer Relationship Management
• Communication
• Time management