Relationship Manager - Mortgage

Description

The Relationship Manager will be instrumental in adding value to the business objectives of the Consumer Finance Group by driving sales initiatives and fostering long-term client relationships that support growth. The role does not involve team management but requires excellent communication skills, portfolio management capabilities, and a thorough understanding of customer relationship management principles. This position suits an individual who thrives in dynamic environments and seeks to contribute meaningfully to a financial institution’s success by ensuring customer satisfaction and trust through consistent service excellence and compliance with industry regulations.

Minimum Intermediate/Bachelor’s Degree with minimum 1 years of Consumer sales relevant experience for Relationship Manager - Mortgage position.

Responsibilities

• Drive and implement the sales strategy for secured consumer finance products within the designated region or area.
• Manage and oversee a portfolio of customers, ensuring their needs are met and fostering strong client loyalty.
• Build and maintain strong relationships with key stakeholders including auto dealers to facilitate customer acquisition and retention.
• Deliver exceptional customer service to meet and exceed the established sales targets and business objectives.
• Contribute to portfolio growth by identifying new business opportunities and expanding the customer base for both secured and unsecured products.
• Ensure compliance with all regulatory requirements related to mortgage and consumer finance products.
• Collaborate with internal departments to streamline processes and resolve customer issues promptly and effectively.
• Monitor market trends and competitor activities to adapt sales approaches and maintain a competitive edge.
• Maintain accurate records of customer interactions, sales activities, and portfolio performance.
• Assist in the preparation of reports and presentations for management review.
• Upkeep knowledge of the latest developments in consumer finance products and regulations to provide accurate information to customers.
• Implement risk management practices to minimize exposure and protect the interests of the bank and its customers.

Cities

Islamabad, Pakistan | Karachi, Pakistan | Lahore, Pakistan (On-Site)

Experience

1 Year

Apply By

Oct 23, 2026

Required Skills

• Customer Relationship Management
• Regulatory Compliance
• Portfolio Management
• Communication Skills
• Sales Strategy
• Customer Service

Nice to Have Skills

• Financial Analysis
• Negotiation
• Market Research