Customer Support Specialist

Description

FlowFix is seeking dedicated Customer Support Specialists for a prestigious UK-based international campaign. The role requires handling inbound customer calls with professionalism and precision. Candidates must possess clear, fluent English speaking and listening skills with a UK/British accent. The position operates on rotational or night shifts, adhering to UK business hours. This opportunity is ideal for individuals with strong confidence, excellent interpersonal skills, and knowledge of UK areas and postcodes. Though previous UK/international campaign experience is preferred, strong communication skills are essential regardless of formal education background. The role does not involve managing a team but focuses on delivering exceptional customer service within a customer-centric environment. The Customer Support Specialist at FlowFix plays a crucial role in addressing customer inquiries effectively. This involves understanding requirements clearly and providing accurate, professional assistance. The specialist maintains a friendly and confident demeanor while resolving customer issues or concerns. Working five days a week, professionals in this position contribute to FlowFix's commitment to high-quality customer support, benefiting from career growth prospects, professional development, and competitive salary packages. Candidates must be adaptable to rotational shifts and demonstrate consistent communication excellence throughout each interaction.

Responsibilities

• Answer inbound calls from UK customers with a professional and courteous tone.
• Accurately understand and identify customer needs to provide appropriate support and solutions.
• Deliver outstanding customer service by communicating clearly and effectively in English with a UK/British accent.
• Maintain a positive, confident, and professional attitude during all customer interactions.
• Use active listening skills to ensure customer satisfaction and problem resolution.
• Handle customer inquiries related to UK-specific geographical information including areas, cities, and postcodes.
• Work according to UK business hours in rotational or night shifts.
• Apply call handling techniques to efficiently manage high volumes of incoming calls.
• Follow company policies and procedures to maintain service quality and compliance.
• Document customer interactions accurately to support case tracking and escalation when necessary.
• Participate actively in training programs to improve communication skills and campaign knowledge.
• Continuously develop interpersonal skills to enhance customer engagement and rapport.
• Stay updated on campaign requirements, customer service best practices, and UK market information.

Experience

2 Years

Apply By

Nov 7, 2026

Required Skills

• Communication Tools
• Active Listening
• Call handling techniques
• Customer Service
• Professional English speaking
• Interpersonal skills
• Knowledge of UK Geography

Nice to Have Skills

• Problem Solving
• Time management