Ticketing Officer

Description

Flying World Travel seeks a detail-oriented and customer-focused Ticketing Officer with a minimum of two years' experience in the travel and ticketing industry. This role involves managing ticketing and reservation processes efficiently, ensuring accuracy in fare calculations, and providing exemplary customer service. The Ticketing Officer operates within a dynamic environment, using advanced booking software and global distribution systems such as Amadeus, Sabre, and Galileo to facilitate smooth transaction processing. Strong communication skills are essential to address client inquiries and resolve issues promptly, contributing to an outstanding travel experience for customers. The ideal candidate is proficient with ticketing systems and has a solid understanding of fare regulations and booking procedures. They demonstrate the ability to work independently and maintain high standards of accuracy and professionalism without direct team management responsibilities. Attention to detail and a strong customer service orientation are key to succeeding in this role as the Ticketing Officer plays a crucial part in supporting the company’s operations at Flying World Travel.

Responsibilities

• Manage and process ticket reservations using systems such as Amadeus, Sabre, and Galileo accurately and efficiently.
• Calculate fares and verify ticketing details ensuring compliance with airline policies and fare rules.
• Provide timely, clear, and courteous customer service through effective communication channels.
• Resolve ticketing issues and discrepancies in a professional manner, escalating complex cases when necessary.
• Maintain up-to-date knowledge of airline schedules, ticketing rules, and industry regulations.
• Coordinate with travel agents, airlines, and customers to confirm bookings and manage changes or cancellations.
• Utilize booking and ticketing software to support seamless transaction flows and report generation.
• Ensure all documentation and ticketing records are accurately maintained and filed.
• Assist customers with special requests and provide advisory support on travel options and ticketing processes.
• Work independently to meet daily ticketing targets and uphold company standards without direct supervision.

Experience

2 Years

Apply By

Nov 12, 2026

Required Skills

• Ticketing Systems
• Customer Service
• Fare Calculation
• Booking Software
• Communication Skills
• Ticketing and Reservation Systems
• Amadeus
• Sabre
• Galileo

Nice to Have Skills

• Attention to detail
• Problem Solving
• Time management