Umrah Sales

Description

Flying World Travel is seeking a dedicated Umrah Sales professional with at least three years of experience in the travel and tourism industry, focused on Umrah services. This role involves customizing and selling Umrah packages tailored to customers' specific requirements, ensuring a high level of customer satisfaction by providing detailed knowledge about Makkah and Madina hotels. The ideal candidate is skilled in managing customer relationships, conducting market research, and using Salesforce CRM to handle customer data effectively. This position does not involve team management but requires strong individual commitment to client service and sales goals. The Umrah Sales professional plays a crucial role in guiding clients through the entire process of their journey, from planning and itinerary scheduling to finalizing travel arrangements. The role demands excellent communication skills to interact with clients and internal teams, combined with expertise in sales negotiation to secure bookings at competitive rates. A thorough understanding of the Umrah travel market and the ability to customize packages according to customer preferences are critical to success in this position. The candidate must consistently maintain accurate customer data and follow up to build and sustain successful long-term relationships.

Responsibilities

• Develop and customize Umrah packages based on individual customer requirements and preferences, ensuring they meet the client’s expectations and budget.
• Maintain a thorough knowledge of the hotels and accommodations in Makkah and Madina to effectively advise clients and arrange their stay.
• Manage customer relationships through effective communication, addressing client inquiries, offering solutions, and providing continuous support throughout the sales process.
• Utilize Salesforce CRM and other customer data management tools to track leads, sales activities, and customer information securely and accurately.
• Conduct market research to identify trends, customer needs, and competitive offerings in the Umrah travel sector to improve sales strategies.
• Handle all sales negotiations with clients to finalize Umrah packages, ensuring profitability for the company while satisfying customers.
• Plan and schedule client itineraries carefully, coordinating travel logistics such as transportation, accommodation, and visa arrangements.
• Collaborate with internal teams and external partners to ensure smooth execution of Umrah packages from initial inquiry to completion of travel.
• Provide detailed and up-to-date information about Umrah rituals, schedules, and travel advisories to customers to enhance their travel experience.
• Track and report on sales performance metrics and adapt approaches to continuously meet and exceed sales targets.
• Ensure compliance with company policies, industry regulations, and ethical standards in all customer interactions and sales activities.

Experience

3 Years

Apply By

Nov 12, 2026

Required Skills

• Customer Relationship Management
• Travel and Tourism Knowledge
• Sales Negotiation
• Market Research
• Communication Skills
• Salesforce CRM
• Client Relationship Management
• Itinerary Planning and Scheduling
• Customer Data Management
• Customer Service
• Negotiation
• Product Knowledge

Nice to Have Skills

• Travel Logistics Coordination