Property Operations Associate

Description

Forum BPO is seeking a dedicated Property Operations Associate to join our team. The ideal candidate will support day-to-day property management activities, ensuring smooth operations across multiple properties and maintaining positive relationships with tenants and landlords. This role requires excellent organizational skills and a customer-oriented approach to manage various tasks, handle tenant inquiries, and ensure compliance with relevant regulations. The position is suitable for professionals with at least one year of experience in property management, lettings, real estate operations, or customer service. The Property Operations Associate at Forum BPO is responsible for coordinating multiple aspects of property operations, including tenant relations, document management, and compliance monitoring. The role demands strong communication skills to interact professionally with landlords and tenants and the ability to multitask effectively in a dynamic environment. Candidates should exhibit attention to detail, ensuring accurate reporting and documentation to support property management processes. This position does not involve managing a team but requires collaboration with different stakeholders to achieve operational excellence.

Responsibilities

• List and manage properties on platforms such as Gumtree and OpenRent, including writing property descriptions and basic photo editing.
• Handle tenant enquiries across platforms, calls, and messages.
• Collect and assess tenant information and prepare tenant profiles for landlords.
• Coordinate with landlords regarding tenant profiles, viewings, and property requirements.
• Schedule and manage property viewings, including tenant and landlord communication and reminders.
• Collect and communicate feedback from tenants and landlords after viewings.
• Manage the holding deposit process and coordinate move-in and payment arrangements.
• Handle tenant referencing, documentation, and required checks.
• Prepare tenancy agreements and coordinate signing and completion of payments.
• Coordinate move-in appointments and key collection.
• Maintain regular communication with tenants and landlords throughout the process.
• Collect post-move-in feedback and support customer satisfaction initiatives, including Google Reviews and follow-ups.

Experience

1 Year

Apply By

Nov 8, 2026

Required Skills

• Property Management Software
• Tenant Relations
• Compliance Management
• Reporting and Documentation
• Communication
• Customer Service

Nice to Have Skills

• Coordination
• Attention to detail
• Multitasking
• Document Management