Sales & Recovery Officer

Frontier Platinum Group

PKR 80,000 • Published Date: • Multiple Cities (On-Site)

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Description

Frontier Platinum Group is seeking a dedicated Sales & Recovery Officer to drive sales growth and manage the collection of overdue payments efficiently. This role focuses on identifying and nurturing client leads to achieve sales targets while maintaining strong client relationships. The officer will actively engage with prospective and existing customers using calls, meetings, and digital outreach to convert leads into sales. Additionally, the position requires diligent management of debt recovery processes, including contacting clients for overdue payments, negotiating realistic payment solutions, and ensuring that recovery metrics are met consistently. This position is ideal for a results-driven professional with at least five years of experience in sales, debt recovery, or a related field. The officer must maintain accurate records and reports of sales activities and collections, complying with company policies and legal standards. Strong communication and negotiation skills are essential to succeed in this role, as well as proficiency in CRM systems and basic computer software. The Sales & Recovery Officer operates independently and does not have team management responsibilities.

Responsibilities

• Identify and pursue new and existing sales leads through direct calls, meetings, and digital channels to build strong client relationships.
• Manage the sales pipeline by nurturing interested leads, presenting product and service benefits clearly, and addressing customer objections to close sales.
• Achieve and exceed monthly and quarterly sales or enrollment targets set by the company.
• Follow up with clients regarding late payments, overdue invoices, and delinquent accounts through phone calls, emails, and field visits.
• Negotiate payment plans and settlement terms with clients aimed at maximizing recovery while maintaining positive client relationships.
• Monitor and track collections and recovery performance metrics to ensure collection targets are consistently met.
• Maintain comprehensive and accurate records of customer interactions, sales efforts, and payment agreements using CRM and other company systems.
• Prepare regular reports on aging debts and recovery status for internal management and the accounts department.
• Ensure all collection activities comply with company policies, ethical standards, and applicable financial and legal regulations.
• Collaborate with related departments such as accounting and customer service to support collections and sales initiatives.
• Stay up to date with industry practices and local regulations affecting sales and debt recovery to apply best practices in daily work.
• Utilize integrity, persistence, and professionalism to handle challenging conversations with clients regarding payments and sales.
• Continuously improve personal skills relevant to negotiation, customer relationship management, and sales techniques.

Cities

Faisalabad, Pakistan | Lahore, Pakistan (On-Site)

Experience

5 Years

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Required Skills

Nice to Have Skills