HR and Customer service support admin desk

Description

FS Global Hospitality is looking for a dedicated HR and Customer Service Support Admin Desk professional to join our team. This role focuses on providing excellent support in both human resources and customer service functions, ensuring smooth daily operations. The ideal candidate is fluent in English and possesses basic computer skills including proficiency with word processing and spreadsheet software. Being driven, motivated, reliable, and punctual are essential qualities for success in this position. This role does not involve managing a team but requires effective communication and collaboration with various departments. The HR and Customer Service Support Admin Desk professional plays a crucial role in assisting HR processes and handling customer inquiries promptly and professionally. You will be responsible for administrative tasks that support recruitment, employee records management, and assisting with employee-related queries. On the customer service side, you provide timely responses to customer requests, maintain service quality standards, and support customer satisfaction initiatives. This position demands multitasking, attention to detail, and a commitment to delivering excellent service in a fast-paced environment.

Responsibilities

• Provide administrative support to the HR department including maintaining employee records and assisting with recruitment activities.
• Respond to customer inquiries through various channels, ensuring professional and courteous communication at all times.
• Assist in managing schedules, meetings, and interviews related to HR and customer service activities.
• Maintain and update HR and customer service documentation, ensuring accuracy and confidentiality.
• Use word processing and spreadsheet software to prepare reports, correspondence, and data entry tasks.
• Support employee onboarding processes by preparing necessary documentation and communicating with new hires.
• Monitor and follow up on customer service requests and resolve issues promptly or escalate when necessary.
• Maintain a positive and professional attitude, demonstrating reliability and punctuality in work attendance.
• Collaborate with team members and other departments to optimize workflow and ensure a seamless support experience.
• Assist in gathering feedback from customers and employees to support continuous service and process improvement.

Experience

1 Year

Apply By

Dec 12, 2026

Required Skills

• Customer Service
• English Fluency
• Basic Computer knowledge
• Microsoft Word
• Microsoft Excel
• Communication
• Time management
• Reliability
• Motivation
• Punctuality