Phone Banking Officer
FSC Integrated Services (Pvt.) Ltd.
PKR 45,000 • Published Date: • Multiple Cities (On-Site)
Description
FSC Integrated Services (Pvt.) Ltd. is seeking enthusiastic, customer-focused, and motivated individuals for the position of Phone Banking Officer on behalf of one of Pakistan’s leading banks.
Locations: Lahore & Karachi
Position Details
- Qualification: Bachelor’s degree in Business, Commerce, Arts, or a related field
- Experience: Fresh graduates and candidates with up to 1 year of experience
- Job Type: Rotational Shifts
- Salary: PKR 45,000 per month + additional allowances and a comprehensive benefits package
Key Responsibilities
- Handle customer inquiries and provide assistance with banking services and transactions over the phone.
- Respond to customer questions, concerns, and requests promptly, professionally, and accurately.
- Deliver excellent customer service while maintaining a courteous and helpful approach.
- Ensure clear communication and a positive customer experience.
Required Skills
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with common office applications.
- Good interpersonal skills and a customer-oriented mindset.
- Ability to work effectively in a rotational-shift environment.
Responsibilities
- Respond promptly and courteously to incoming customer calls regarding banking inquiries and service requests.
- Provide accurate information about bank products, services, and policies to customers.
- Handle customer complaints effectively by identifying concerns, investigating problems, and providing appropriate solutions.
- Maintain detailed and accurate records of each customer interaction in the company’s database.
- Ensure adherence to company guidelines, compliance standards, and quality assurance procedures during all customer interactions.
- Manage calls efficiently within stipulated timeframes while maintaining a high level of service quality.
- Identify opportunities to promote additional bank products or services based on customer needs and preferences.
- Collaborate with internal departments as needed to resolve complex customer issues.
- Continuously update knowledge of banking products, procedures, and regulatory requirements.
- Work flexible shifts as per schedule to provide coverage during peak call times.
- Maintain confidentiality and security of customer information at all times.
- Demonstrate professionalism and courtesy in all verbal and written communications.
- Participate in training sessions and team meetings to enhance skills and knowledge.
- Adapt quickly to new processes and technologies implemented by the company.
Cities
Karachi, Pakistan | Lahore, Pakistan (On-Site)
Experience
1 Year
Apply By
Required Skills
- Customer Service
- Verbal Communication
- Call Handling
- Complaint Resolution
- Telephone Etiquette
Nice to Have Skills
- Interpersonal skills
- Time management
- Problem Solving
- Attention to detail
- Basic Computer Skills