CUSTOMER SERVICE Representative

Fulcrum Pvt Ltd

PKR 90,000 • Published Date: • Karachi, Pakistan (On-Site)

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Description

At Fulcrum Pvt Ltd, the Customer Service Representative plays a crucial role in ensuring excellent customer experiences by managing and resolving inquiries and issues related to logistics, shipping, and freight forwarding. ย Strong problem-solving capabilities and an understanding of logistics processes are essential for success in this role, alongside leadership skills for managing and motivating a small team to achieve service goals.

Responsibilities

๐–๐„ ๐€๐‘๐„ ๐‡๐ˆ๐‘๐ˆ๐๐† | ๐‚๐”๐’๐“๐Ž๐Œ๐„๐‘ ๐’๐„๐‘๐•๐ˆ๐‚๐„ ๐‘๐„๐๐‘๐„๐’๐„๐๐“๐€๐“๐ˆ๐•๐„
๐‹๐จ๐œ๐š๐ฅ & ๐ˆ๐ง๐ญ๐ž๐ซ๐ง๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ƒ๐ž๐ฌ๐ค โ€“ ๐Š๐š๐ซ๐š๐œ๐ก๐ข

๐‹๐จ๐œ๐š๐ญ๐ข๐จ๐ง: Saddar, Karachi
๐’๐š๐ฅ๐š๐ซ๐ฒ: PKR 75,000 โ€“100,000
๐“๐ข๐ฆ๐ข๐ง๐ ๐ฌ: 9:00 AM โ€“ 6:00 PM
๐ƒ๐š๐ฒ๐ฌ: Monday โ€“ Saturday

๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ข๐ž๐ฌ
Handle customer and international agent inquiries.
Resolve complaints and provide timely solutions.
Coordinate with operations and logistics teams.
Update customers on shipment status.
Maintain customer records and CRM.

๐‘๐ž๐ช๐ฎ๐ข๐ซ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ
Minimum bachelorโ€™s degree.
1โ€“3 years of customer service experience.
Logistics/shipping/freight forwarding experience.
Strong communication and problem-solving skills.
Good organizational skills and attention to detail.

Experience

2 Years

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Required Skills

Nice to Have Skills