Project Manager – Call Centre Setup & Retail Sales Operations

Description

Garland Foods Pvt. Ltd. is looking for an experienced Project Manager to set up and manage a sales and customer service centre serving approximately 15,000 retail shops across Karachi.

The selected candidate will organise shop data, plan sales territories, set up CRM and calling systems, and recruit and train a team of 10–15 calling staff.

Responsibilities include managing daily calls, generating orders, following up with customers, coordinating with sales and distribution teams, monitoring team performance, and preparing daily and weekly reports.

The ideal candidate should have strong leadership, planning, communication and problem-solving skills, along with experience in call centre management, telesales or sales operations.

Responsibilities

• Organise and manage shop data and customer records. 
• Create shop IDs and organise sales territories and delivery routes. 
• Set up CRM, calling and reporting systems. 
• Recruit and train a team of 10–15 calling staff. 
• Manage daily calls, sales orders and customer follow-ups. 
• Coordinate with sales, distributors, dispatch and accounts. 
• Monitor team performance and prepare daily and weekly reports.

Experience

1 Year

Apply By

Nov 10, 2026

Required Skills

• Communication Skills
• Customer Service Management
• Workflow Optimization
• Working English
• Fluency in Urdu
• Excel
• Reporting & Analysis
• Leadership Skills
• Project Management
• Data Management
• Microsoft Office
• Team Management
• Call Centre Management
• Sales Project Management
• Sales Operations Planning
• CRM Software Management
• Retail Sales Operations
• Call Centre Operations

Nice to Have Skills

• Google Sheets
• Team Leadership