Customer Support /Billing Officer

Description

Glorey Air is seeking a dedicated Customer Support /Billing Officer to join our team. The ideal candidate has at least two years of experience and excels in handling customer inquiries and resolving complaints efficiently. This role focuses on providing exceptional support through various communication channels while efficiently managing billing and invoicing processes. The candidate will manage a small team of four, ensuring smooth daily operations and high customer satisfaction. The successful candidate will take ownership of accounts receivable while maintaining accurate records and timely processing of invoices. Strong interpersonal skills are essential to communicate billing information clearly and resolve discrepancies. The role requires a hands-on approach to mentoring and guiding the team to meet performance targets and uphold company standards in customer service and billing accuracy.

Responsibilities

• Provide prompt and professional customer support through online and other channels, addressing inquiries and resolving complaints effectively.
• Manage the billing and invoicing process, ensuring accuracy, timeliness, and compliance with company policies.
• Oversee accounts receivable, monitor payment status, and follow up on outstanding invoices to maintain healthy cash flow.
• Lead and coordinate a team of four customer support and billing staff, providing guidance, training, and performance feedback.
• Develop and implement customer service processes to improve satisfaction and operational efficiency.
• Maintain detailed and up-to-date records of customer interactions, billing transactions, and payment histories.
• Collaborate with other departments to resolve billing disputes and support overall financial accuracy.
• Monitor team workload and customer feedback to identify areas for improvement and process optimization.
• Handle escalated customer complaints with professionalism, aiming for swift resolution and positive customer experience.
• Regularly report on key metrics related to customer support and billing operations to senior management.

Experience

2 Years

Apply By

Nov 28, 2026

Required Skills

• Customer Support
• Billing and Invoicing
• Accounts Receivable
• Complaint Resolution
• Team Management

Nice to Have Skills

• Communication
• Customer Relationship Management
• Time management