Call Agents CSR

Golden Ray BPO

Published Date: • Quetta, Pakistan (On-Site)

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Description

Golden Ray BPO is seeking motivated and enthusiastic Call Agents Customer Service Representatives (CSR) to join our expanding team in Quetta. This role involves interacting with customers through calls, providing solutions, and representing the company to maintain high customer satisfaction. Candidates will work fixed night shifts and engage in outbound sales activities, requiring excellent communication and telephone handling skills. The position offers comprehensive BPO and sales training, making it suitable for freshers eager to launch their careers in a dynamic and supportive environment. Successful candidates will become valued members of a team of 10, helping to deliver timely, professional, and courteous service while contributing to the company’s growth. This role demands a dedication to punctuality, a positive attitude, and a strong willingness to learn and develop. Call Agents will handle inquiries, offer information about products and services, and work towards meeting individual and team targets through effective customer engagement and outbound sales efforts. The role offers competitive compensation with salary and high commission incentives, ensuring rewarding career opportunities in a vibrant work culture.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally to provide product information and resolve customer inquiries effectively.
• Utilize Interactive Voice Response (IVR) systems to manage call flows and ensure proper call routing.
• Maintain clear articulation and spoken English skills to ensure understanding and positive customer experiences.
• Deliver excellent customer service communication by listening attentively, responding accurately, and addressing customer needs with empathy.
• Execute outbound sales calls to promote products and services, aiming to achieve assigned sales targets and contribute to revenue growth.
• Document customer interactions and transactions accurately in company databases or CRM systems.
• Demonstrate punctuality, dedication, and a positive attitude during shifts and maintain consistent productivity.
• Participate in professional development and BPO training sessions to continuously improve skills and performance.
• Collaborate effectively with a team of 10 persons, supporting each other to meet team goals and maintain a friendly and professional work environment.
• Adhere to company policies, quality standards, and confidentiality regulations to safeguard company and customer information.

Experience

Fresh

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Required Skills

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