Front Desk Officer

Description

Haier is seeking a dedicated and organized Front Desk Officer to join our team. This role involves managing all front desk operations efficiently and providing excellent customer service to visitors and clients. The ideal candidate holds a Bachelor’s degree in Business Administration or an equivalent field and has between three to five years of experience in front desk operations, administration, or office coordination. The officer will be responsible for ensuring smooth reception management, appointment scheduling, visitor handling, and effective communication through telephone and call handling. The Front Desk Officer will manage a team of 10 persons, overseeing their daily activities and ensuring cohesive operation at the front office. Proficiency in MS Office, data management, record keeping, and administrative reporting is essential to support the administrative functions. This role demands excellent organizational skills, strong communication capabilities, and a proactive approach to maintaining an inviting and professional environment at Haier's reception area.

Responsibilities

• Manage all front desk activities including greeting and assisting visitors promptly and professionally.
• Handle telephone and call management efficiently, directing calls to appropriate personnel and taking messages when required.
• Coordinate appointment scheduling and maintain updated calendars to ensure organized meetings and events.
• Supervise and lead a team of 10 front desk staff, providing guidance and support to ensure high performance and teamwork.
• Maintain and update visitor logs and records accurately for security and administrative purposes.
• Ensure all reception management tasks are completed, including mail handling, office supply inventory, and correspondence distribution.
• Generate administrative reports and maintain data management systems for easy access and retrieval of information.
• Utilize MS Office tools proficiently to prepare documents, presentations, and reports required by management.
• Support administrative functions by managing records, assisting other departments when necessary, and ensuring compliance with company policies.
• Implement and improve front desk procedures and policies to enhance operational efficiency and customer satisfaction.
• Provide a warm and welcoming environment to all visitors, demonstrating Haier's commitment to excellent customer service.

Experience

3 Years

Apply By

Dec 3, 2026

Required Skills

• Customer Service
• Visitor Management
• Telephone and call handling
• Appointment Scheduling
• Reception Management
• MS Office
• Team Leadership
• Data Management
• Record Keeping
• Administrative reporting
• Communication Skills
• Organizational Skills