Collection officer

Description

Halan Microfinance Bank is seeking a dedicated Collection Officer to join our dynamic team. In this role, you will be responsible for managing and overseeing collections processes to ensure effective recovery of outstanding debts. You will work closely with clients to negotiate payment plans and resolve payment issues while maintaining professional relations. This position requires a keen eye for detail in data entry and documentation, ensuring all records are accurate and up to date. With at least one year of experience in collections or a related field, you will contribute significantly to the financial health of the institution. As a Collection Officer managing a team of one, you will provide guidance and support to junior staff, helping them navigate collection challenges and improve their efficiency. Your leadership will foster a cooperative and productive working environment, ensuring that team goals are met consistently. You will also implement company policies related to debt collection, ensuring compliance with legal and ethical standards. This role demands strong communication and negotiation skills paired with thorough documentation practices to maintain transparency and accountability.

Responsibilities

• Manage and execute the debt collection process to recover outstanding payments effectively and timely.
• Maintain accurate and detailed records of all transactions, agreements, and communications with clients.
• Ensure compliance with company policies, industry regulations, and legal requirements in all collection activities.
• Communicate professionally with clients to negotiate payment plans and resolve disputes.
• Supervise and support a team member, providing training, feedback, and performance management to enhance productivity.
• Analyze customer accounts to identify risk factors and recommend appropriate collection strategies.
• Collaborate with internal departments to coordinate collection activities and improve overall recovery outcomes.
• Prepare reports on collection status, highlighting trends, and suggesting improvements.
• Utilize data entry and documentation skills to keep the collection database current and accurate.
• Handle sensitive customer information with confidentiality and discretion.

Experience

1 Year

Apply By

Oct 30, 2026

Required Skills

• Data entry and documentation
• Debt Recovery
• Negotiation
• Record Keeping

Nice to Have Skills

• Customer Service
• Communication
• Team Management
• Risk Analysis