Medical Front Desk Receptionist

Description

HealthUnits is seeking a reliable and detail-oriented Medical Front Desk Receptionist to join our healthcare team. This role involves managing patient interactions effectively, maintaining accurate and confidential medical records, and ensuring smooth front desk operations during the night shift. The ideal candidate will have experience with electronic health records systems, be fluent in English, and demonstrate excellent organizational skills for handling appointment scheduling and insurance verification processes. This position does not include team management responsibilities but requires an individual who can work independently and maintain professionalism in a fast-paced healthcare environment. The Medical Front Desk Receptionist plays a critical role in supporting both patients and healthcare providers by performing accurate patient registration, managing appointments, verifying insurance details, and processing referrals and prior authorizations. This role demands a friendly and approachable demeanor to create a welcoming environment for patients while upholding strict confidentiality and compliance with healthcare regulations. Experience with digital check-in workflows and patient identity verification is essential to ensure operational efficiency and high patient satisfaction during night shift hours.

Responsibilities

• Manage patient registration and check-in processes accurately and efficiently.
• Schedule, confirm, and reschedule patient appointments using digital systems.
• Verify patient insurance information and eligibility prior to visits.
• Maintain, update, and securely manage electronic health records in accordance with privacy regulations.
• Process referrals and prior authorizations as needed to facilitate patient care.
• Coordinate patient identity verification and appointment check-in workflows to ensure accuracy.
• Communicate clearly with patients regarding appointment details, billing, and insurance matters.
• Handle patient inquiries and provide assistance with healthcare services during the night shift.
• Maintain a clean, organized, and professional front desk environment.
• Collaborate with clinical and administrative staff to support seamless operations.
• Adhere to all health and safety policies, including confidentiality and HIPAA guidelines.
• Use electronic systems proficiently to document patient interactions and administrative tasks.

Experience

1 Year

Apply By

Nov 28, 2026

Required Skills

• Electronic Health Records (EHR) Management
• Patient Registration And Check-In
• Appointment Scheduling
• Insurance Verification
• Patient Records Management
• Referral And Prior Authorization Processing
• Appointment Scheduling and Digital Check-In Workflows

Nice to Have Skills

• Patient Identity and Appointment Check-In Workflow
• Communication Skills
• Customer Service
• Time management