Customer Support Representative
Helix
PKR 60,000 • Published Date: • Islamabad, Pakistan (On-Site)
Description
Helix is seeking two skilled Customer Support Representatives for its G-8 Markaz, Islamabad office, covering both night and morning shifts. The representatives will manage online correspondence with international clients, ensuring high-quality service and efficient resolution of queries. Candidates must be graduates, preferably with an IT background, fluent in spoken and written English to communicate effectively with global customers. This role requires a proactive approach to customer relationship management and a strong commitment to accuracy in data entry and problem-solving. The ideal candidates will have at least one year of relevant experience in customer service environments, particularly in handling international client communications. They will demonstrate excellent verbal and written communication skills and the ability to understand and meet customer needs promptly. The position does not involve managing teams but requires collaboration and coordination with other departments to resolve client issues satisfactorily. Helix values dedication to quality service delivery and a positive customer experience through efficient online correspondence.
Responsibilities
- Manage online correspondence with international clients promptly and professionally.
- Respond to customer inquiries via chat, email, or other communication channels with clarity and accuracy.
- Maintain detailed and accurate data entry records related to customer interactions and transactions.
- Resolve client issues efficiently by identifying problems and providing appropriate solutions.
- Ensure clear and effective communication in English, both written and verbal, to maintain high customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Adhere to company policies and procedures related to customer service and data security.
- Maintain knowledge about company products, services, and operational updates to assist customers effectively.
- Monitor and manage time during shifts to ensure consistent coverage and responsiveness to client needs.
- Continuously improve customer service skills and stay updated on best practices and tools relevant to the role.
Experience
1 Year
Apply By
Required Skills
- Customer Relationship Management
- Problem Solving
- English Language Skills
- English Communication
- Verbal Communication
- Customer Service
Nice to Have Skills
- Data Entry
- Interpersonal skills
- Time management
- Multitasking