Back Office Operations Officer

Description

Hillcrest Solutions (Private) Limited is seeking a diligent and detail-oriented Back Office Operations Officer to oversee the efficient handling of backend administrative tasks. This role focuses on conducting quality checks on applications and documents, performing accurate data entry, managing document storage securely, and ensuring timely submission to relevant government authorities. The successful candidate will be responsible for maintaining data integrity and compliance with regulatory requirements while optimizing turnaround times. With a team of 20 persons under their direction, the officer will manage workflow and coordinate activities to improve operational efficiency and service delivery within the organization. The Back Office Operations Officer plays a pivotal role in supporting various internal departments and external stakeholders such as vendors, missions, and tourism departments. They ensure that all document processing activities meet the highest standards of accuracy and compliance, supporting services like attestation when necessary. The role demands a strong orientation towards quality, organized record-keeping, and continuous improvement of administrative processes to meet key operational metrics such as turnaround time and error rates. Proficiency in MS Office, excellent language skills in both local and English languages, and the ability to work effectively in a culturally diverse environment are essential for success in this position.

Responsibilities

• Conduct thorough quality checks on applications and documents to ensure accuracy and low error rates in back-office processes.
• Perform detailed data entry tasks and maintain organized and secure storage of documents, readying them for attestation or delivery as per established standards.
• Manage document processing activities to meet or exceed defined turnaround time standards and enhance overall efficiency.
• Maintain precise and secure records with a strong emphasis on data integrity and regulatory compliance.
• Assist in enhancing administrative workflows and operational processes to improve service delivery and operational efficiency.
• Ensure all document handling and processing align strictly with internal compliance guidelines and relevant regulatory requirements.
• Prepare documents efficiently for courier transport while minimizing errors and maintaining quality standards.
• Coordinate closely with internal departments, reporting managers, colleagues, and external entities like vendors and government missions to streamline operations.
• Supervise and guide a team of 20 persons to ensure smooth back-office operations and achievement of service level objectives.
• Monitor key performance indicators including turnaround time, error rate, and preparation efficiency to drive continuous improvement.
• Facilitate communication across diverse cultural environments within the workplace to promote teamwork and collaboration.
• Utilize MS Office tools effectively to manage documentation, reporting, and process improvements.
• Adapt swiftly to changing operational demands and maintain high levels of organization and time management.

Experience

1 Year

Apply By

Nov 2, 2026

Required Skills

• Data Entry
• Document Management
• Records Management
• Inventory coordination
• Database Management
• Quality Control
• Compliance Management
• Time management
• Team Management
• MS Office
• Attention to detail

Nice to Have Skills

• Customer Service Orientation
• Communication