IT Executive

Description

Hillcrest Solutions (Private) Limited is seeking a dedicated IT Executive to support daily IT operations at our visa application centre. The IT Executive plays a crucial role in ensuring that all systems, hardware, software, and network services operate efficiently and securely. This position involves providing first-level technical support, troubleshooting user issues, maintaining IT infrastructure, and guaranteeing compliance with company security and data-protection standards. The IT Executive will manage a team of 5 personnel, fostering collaboration to deliver smooth and uninterrupted operations. The IT Executive is responsible for overseeing the installation, configuration, and maintenance of IT equipment including desktops, laptops, biometric devices, and CCTV systems. They monitor system performance, network connectivity, and internet uptime while escalating issues as necessary. The role requires coordination with regional and global IT teams for advanced support, audits, and system upgrades. The IT Executive ensures effective onboarding of new employees with system access and IT orientations, and contributes to organizational cybersecurity and data governance efforts. This position demands excellent problem-solving skills, strong communication, and the ability to perform under pressure, particularly during peak operational periods.

Responsibilities

• Provide first-level technical support to staff for hardware, software, network, and system-related issues promptly and effectively.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, scanners, biometric devices, and CCTV systems to ensure operational readiness.
• Monitor and ensure continuous operation of visa-processing systems, appointment booking platforms, and related internal applications.
• Regularly monitor system performance, network connectivity, and internet uptime; escalate unresolved or critical issues to higher-level support or vendors.
• Maintain comprehensive IT asset management including tagging, tracking inventory, and disposing of obsolete equipment in line with company policies.
• Perform scheduled maintenance activities such as software updates, security patches, antivirus scans, and preventive checks to protect IT infrastructure.
• Assist new hires with timely creation of system access credentials and conduct IT orientation sessions to facilitate smooth onboarding.
• Troubleshoot issues related to VPN connectivity, server access, email systems, and cloud-based services with the goal of minimizing downtime.
• Collaborate with regional and global IT teams for escalations, technical support, and system upgrade implementations to align with corporate standards.
• Ensure strict adherence to cybersecurity policies and data-protection guidelines to safeguard sensitive organizational data and systems.
• Document IT procedures, system configurations, and incident resolutions meticulously for compliance and knowledge-sharing purposes.
• Provide hands-on IT support during audits, system migrations, and rollout of new technology solutions to ensure seamless transitions.
• Lead and manage a team of 5 IT support personnel, providing guidance, delegation, and performance monitoring to meet service level agreements.
• Manage vendor relationships and coordinate with external stakeholders including missions and tourism departments to maintain service quality.
• Continuously improve IT support processes to enhance customer satisfaction, reduce call handling and turnaround times, and minimize escalations.
• Ensure compliance with standard operating procedures and service level agreements to maintain operational excellence and IT governance.

Experience

1 Year

Apply By

Nov 2, 2026

Required Skills

• Strategic Planning
• IT Governance
• Cybersecurity Management
• Cloud Computing
• Project Portfolio Management
• Windows Operating System
• Networking (LAN/WAN)
• Hardware Troubleshooting
• VPN Management
• IT Asset Management
• Data Protection and Compliance
• Team Management

Nice to Have Skills

• ITIL Processes
• Ticketing Systems (Jira, Freshdesk, ServiceNow)
• Customer Service