E-commerce Listing & Customer Service Specialist
Homitag
Published Date: • Remote
Description
We're looking for a detail-oriented specialist with hands-on Temu Seller Center experience to manage our product listings and give customers fast, friendly support. You'll keep listings accurate and compliant, keep stock and pricing current, and protect our store rating through excellent service.
Responsibilities
- Create and upload detailed product listings on Temu, including accurate titles, descriptions, specifications, size and color variants, and appropriate category classification.
- Conduct keyword research and analyze competitor listings to enhance product search visibility and improve conversion rates.
- Ensure all product listings comply with Temu's policies, category guidelines, and legal requirements to avoid penalties or removal.
- Coordinate closely with the design team to upload high-quality product images, infographics, and promotional media that reflect brand standards.
- Monitor and regularly update pricing information, inventory levels, and stock availability to maintain listing accuracy and customer satisfaction.
- Participate in Temu promotional campaigns such as flash deals and product enrollments to boost sales performance.
- Track listing metrics, including views, conversion rates, and sales figures, and use data insights to recommend listing improvements.
- Respond to customer messages promptly and effectively, maintaining professionalism and adhering to Temu’s response-time standards.
- Address customer issues related to orders, returns, refunds, and disputes following store policies and platform regulations.
- Monitor product reviews and ratings to identify recurring product or service complaints and escalate quality concerns to management as needed.
- Collaborate with the fulfillment team to manage shipping delays, resolve tracking problems, and ensure timely delivery of orders.
- Maintain excellent customer service metrics and seller ratings by providing consistent and reliable support to buyers.
- Utilize spreadsheet software such as Excel or Google Sheets to assist with bulk product uploads, inventory tracking, and reporting tasks.
- Work independently to manage assigned responsibilities efficiently, meeting deadlines without compromising accuracy or quality.
Experience
2 Years
Apply By
Required Skills
- Product Listing Management
- Inventory Management
- Content Optimization
- Customer Service
- Communication
- Attention to detail
- Excel
- Google Sheets
- E-commerce platform knowledge
Nice to Have Skills
- Customer Relationship Management
- order processing
- Multichannel E-Commerce
- Data entry accuracy
- Problem Resolution
- Time management