Customer Service Representative

Description

Houston inc seeks a reliable and consistent Customer Service Representative to deliver outstanding support in a direct-to-consumer environment. This role involves handling a high volume of customer interactions daily, primarily through emails and messages related to returns, refunds, and order inquiries. The ideal candidate thrives in repetitive work, maintains focus, and provides clear and professional communication in English to ensure customer satisfaction and minimize refunds and chargebacks. This position requires managing multiple software tools simultaneously, including Freshdesk, Shopify, and ChatGPT, demanding a capable technical setup and a steady internet connection. As a Customer Service Representative, you operate independently without team management responsibilities but play a vital role in maintaining customer trust and loyalty. Attention to detail and quick problem-solving skills are essential to effectively respond to customer needs and resolve issues promptly. Your daily tasks contribute directly to the financial health of the company by saving orders and reducing refund rates. Houston Apex offers a competitive monthly compensation with growth potential based on performance and experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and messaging platforms, focusing on returns, refunds, and order-related questions.
• Process orders accurately, aiming to resolve issues that prevent refunds and reduce chargebacks.
• Utilize customer service tools such as Freshdesk and Shopify to manage and track customer tickets efficiently.
• Maintain high consistency and reliability in handling repetitive ticket types throughout each shift.
• Communicate clearly and effectively in written English to build positive customer relationships.
• Manage multiple software applications and browsing tabs simultaneously to provide timely and accurate responses.
• Ensure adherence to company policies and procedures regarding customer service and dispute management.
• Troubleshoot and escalate complex customer issues when required, while resolving routine concerns independently.
• Contribute to continuous improvement by providing feedback on common customer problems and suggesting process enhancements.
• Operate within the technical requirements needed for the role, including using a PC capable of running multiple applications and maintaining a stable internet connection.

Experience

1 Year

Apply By

Oct 24, 2026

Required Skills

• Communication Skills
• Conflict Resolution
• Problem Solving
• Multitasking
• De-escalation Techniques
• Freshdesk
• Shopify
• Written English
• Customer Service

Nice to Have Skills

• Ticket Management