Bank Teller

Description

The Bank Teller at HRSI plays a critical role in delivering efficient and accurate banking services to customers in accordance with regulatory standards. This role requires handling daily cash transactions, managing customer accounts, and processing fund transfers while ensuring compliance with State Bank of Pakistan guidelines. The ideal candidate has strong technical proficiency in banking systems and software, coupled with excellent attention to detail and communication skills. This position involves close collaboration with internal teams and external stakeholders to maintain seamless operations and uphold the bank's integrity. The candidate must possess at least two years of relevant experience in a bank teller role within the Pakistani banking environment. The role demands expertise in customer onboarding, anti-money laundering protocols, and regulatory compliance, including familiarity with SBP regulations, NIFT, Raast, and Phoenix systems. The position calls for a meticulous approach to transaction processing, strong problem-solving capabilities, and the ability to manage multiple priorities in a dynamic environment without direct team management responsibilities.

Responsibilities

• Process daily banking transactions including cash deposits, withdrawals, fund transfers, and check cashing with accuracy and speed.
• Use cash management software and core banking systems such as CBS, Teller System, and OTC for efficient transaction handling.
• Ensure compliance with SBP guidelines, AML/CFT regulations, Zakat Act, and KYC policies during all customer interactions and transactions.
• Conduct customer onboarding and complete Customer Due Diligence (CDD) and Know Your Customer (KYC) verification as per regulatory standards.
• Manage and reconcile cash drawers daily, reporting discrepancies promptly to maintain accurate cash flow records.
• Utilize AML systems and tools, including real-time AML transaction monitoring (AML RT), to identify and report suspicious activities.
• Collaborate with internal teams including IT, Compliance, and Business Development to resolve system issues and improve operational processes.
• Liaise with external stakeholders such as SBP, NIFT, and other banking institutions to ensure smooth transactional flow and regulatory adherence.
• Maintain confidentiality and handle sensitive financial information with the highest level of integrity and professionalism.
• Adapt to updates in banking systems, regulatory policies, and disaster recovery protocols to support uninterrupted banking services.
• Resolve customer inquiries and transaction problems efficiently while providing exceptional customer service.
• Prioritize workload effectively to meet deadlines in a fast-paced banking environment, ensuring accuracy and operational excellence.
• Support audit processes by preparing necessary documentation and records for internal and external examinations.
• Stay informed on changes in banking regulations and implement revised procedures to maintain compliance.
• Contribute to a positive workplace culture through collaboration, accountability, and dedication to the bank’s mission.

Experience

2 Years

Apply By

Nov 12, 2026

Required Skills

• Core Banking Systems
• AML/CFT Compliance
• Customer Onboarding
• KYC and CDD Processes
• Regulatory Compliance
• Reconciliation

Nice to Have Skills

• Cash Handling
• Attention to detail
• Transaction Processing
• Cash Management Software
• Problem Solving
• Communication
• Time management