Campaign Operations Manager

Description

The Campaign Operations Manager at HRSI plays a critical role in overseeing the operational aspects of campaign execution within the new Global Exams Operating Model. This role focuses on resourcing functions, ensuring that staff availability aligns with the demands of various exam products, and that venue supervisors and test day personnel are effectively coached, trained, and scheduled. The manager facilitates timely and clear communication across a large workforce, handles performance evaluations, supports recruitment, and manages payment processes to ensure smooth exam delivery operations. In addition, the role involves coordinating risk management and contingency planning to uphold compliance and security standards throughout the campaign lifecycle. Though not responsible for directly managing a team, this position requires leadership in motivating and guiding operational efforts across virtual settings. The manager acts as a key liaison between operational teams, customer service, and procurement, driving resolutions for escalated complaints and fostering strong stakeholder relationships. Reporting, analysis, and commercial oversight are also part of the responsibilities, requiring detailed capacity planning and budget management to maintain efficient resource utilization and operational excellence.

Responsibilities

• Manage the pool of resources to ensure availability and accurate scheduling using IT and BOSS systems.
• Develop capacity profiles to meet forecasted demands for different exam products and adjust plans accordingly.
• Communicate effectively and promptly with Venue Supervisors and test day staff to guarantee smooth exam operations.
• Coordinate training logistics for Venue Supervisors and provide support for their ongoing development.
• Oversee the performance evaluation system for Venue Supervisors and administer timely, accurate payment processing.
• Support recruitment activities to maintain a sufficient pipeline of qualified staff.
• Resolve complex or escalated customer operational complaints related to venue staff, coordinating with multiple departments as needed.
• Build and maintain productive relationships with all operational teams, customer service units, and procurement staff.
• Implement contingency plans and manage risks associated with resource supply to ensure exam security and compliance.
• Monitor and enforce safeguarding standards, ensuring safe recruitment and appropriate behavior when interacting with children and adults.
• Prepare and support planning meetings with data-driven reports and dashboards tracking venue staff utilization.
• Utilize corporate financial systems such as purchase order systems, FABS, SAP, and procurement procedures to manage budgets and resources effectively.
• Motivate and encourage high performance through virtual leadership, while prioritizing operational activities within the cluster.
• Promote adherence to safeguarding policies and escalate any concerns to relevant safeguarding authorities.

Experience

5 Years

Apply By

Dec 5, 2026

Required Skills

• Risk Management
• Capacity Planning
• Performance Evaluation
• Reporting and Analysis
• safeguarding compliance
• Budget Management

Nice to Have Skills

• Project Management
• Campaign Operations Manager
• Operational Project Management
• Customer Service
• Training Coordination
• Stakeholder Management