Travel Support & Coordination Agent
HRSI
Published Date: • Karachi, Pakistan (On-Site)
Description
The Travel Support & Coordination Agent at HRSI plays a vital role in ensuring seamless hotel room operations and efficient management of vehicle fleet services to offer guests a comfortable and reliable travel experience. This position focuses on overseeing hotel room bookings, allocations, and coordinating vehicle schedules, including airport transfers and other transport needs. The agent acts as a central contact for guests, addressing their requests and resolving issues promptly to maintain high customer satisfaction. The role also requires maintaining accurate records and managing daily operational reporting, all while adhering to company policies and budget constraints. This role demands strong coordination skills to handle room availability, occupancy, and alignment of transport services with guest arrivals and departures. The agent will efficiently manage last-minute changes, cancellations, and unforeseen emergencies, ensuring guests receive uninterrupted service. Given the nature of the job, the candidate must demonstrate excellent communication, multitasking, and problem-solving abilities and be proficient in hotel management systems and other software tools. This position requires working flexible shifts and the capability to work well under pressure. Ideal candidates will have prior hospitality management experience and familiarity with transport or fleet coordination.
Responsibilities
- Manage hotel room bookings, allocations, check-ins, and check-outs for both individual guests and groups, ensuring a smooth guest experience from arrival to departure.
- Monitor room availability and occupancy levels continuously and collaborate closely with housekeeping and front office teams to ensure rooms are ready and maintained to standards.
- Serve as the primary point of contact for guests, handling inquiries, special requests, and resolving complaints or issues promptly to ensure guest satisfaction.
- Schedule and coordinate vehicles for airport pickups, drop-offs, and transfers, along with assigning drivers to meet guest transportation needs efficiently.
- Track vehicle fleet availability, monitor usage, and oversee timely maintenance to guarantee reliable and safe transportation services for guests.
- Handle last-minute booking changes, cancellations, emergency situations, and disruptions effectively with appropriate adjustments to itineraries and transport arrangements.
- Maintain accurate and up-to-date records related to hotel room occupancy and vehicle fleet usage and prepare detailed daily reports for management review.
- Ensure all bookings and transportation services comply with company policies, industry regulations, and budgetary limits to optimize operations and cost-effectiveness.
- Utilize hotel management systems and customer relationship management tools to streamline reservations, coordinate schedules, and manage guest data.
- Assist in managing supplier and vendor coordination related to hotel and transportation services to uphold quality and vendor contract terms.
- Support expense and invoice processing activities related to bookings and transport to maintain accurate financial records and reconciliation.
- Work effectively under pressure and adapt to shift changes, providing consistent support during high-demand periods or operational challenges.
- Communicate clearly and professionally with guests, internal teams, and external partners to facilitate smooth coordination and strong working relationships.
Experience
2 Years
Apply By
Required Skills
- Itinerary Planning And Coordination
- Problem Solving
- Multitasking
- Organizational Skills
- Communication Skills
- MS Office Proficiency
- Hotel management systems
- Travel CRM and Case Management
- Itinerary coordination and schedule-change management
- CRM And Booking Management Systems
- Supplier and vendor coordination
- Travel Changes And Disruption Management
- Customer Service And Travel Assistance
- Travel Booking And Reservations
Nice to Have Skills
- Airfare rules, pricing, and ticketing workflows
- Disruption Recovery and Rebooking Workflows
- Expense And Invoice Processing
- Shift Flexibility