Workforce Resource Coordinator

Description

The Workforce Resource Coordinator at HRSI plays a vital role in managing and optimizing resource allocation to meet the demands of global exam operations. This position involves coordinating a pool of venue supervisors and test day staff to ensure seamless exam delivery while maintaining compliance with safeguarding standards. The role requires effective communication skills to engage with a broad range of stakeholders including venue staff, operation teams, customer service, and procurement functions. With 15 years of experience required, the coordinator supports operational planning, training logistics, performance evaluation, and recruitment activities without direct team management responsibilities. This role demands meticulous attention to detail in managing resource availability, scheduling, training, and payment processes using various IT systems such as BOSS and SAP. The coordinator actively participates in risk and contingency planning to uphold exam security and compliance standards. Additionally, they play a critical role in safeguarding by adhering to policies that protect children and adults and ensuring safe recruitment practices. The coordinator contributes regularly to reporting, budgeting, and capacity management to assist in meeting operational targets and financial goals effectively.

Responsibilities

• Coordinate the availability and scheduling of venue supervisors and test day staff using IT and BOSS systems to ensure accurate resource allocation.
• Plan and manage capacity profiles to align resource supply with provisional demand forecasts for various exam products.
• Communicate timely and effectively with venue supervisors and test day staff to facilitate smooth exam operations.
• Organize and support training sessions and logistics for venue supervisors to enhance their performance and compliance.
• Manage performance evaluation systems for venue supervisors and ensure their payments are processed accurately and on schedule.
• Assist management with recruitment efforts by supporting the selection and onboarding processes for staff.
• Investigate and resolve escalated operational complaints from internal and external customers concerning venue staff, coordinating with relevant departments for resolution.
• Develop strong working relationships with operational teams, customer service, procurement, and venue staff to strengthen collaboration and service delivery.
• Implement contingency planning and risk management strategies to manage short-term supply challenges and ensure exam security compliance.
• Ensure safeguarding standards are rigorously followed, including promoting safety measures, escalating concerns, and enforcing safe recruitment and behavior codes.
• Support daily and weekly planning meetings by preparing reports and dashboards that track venue staff utilization and performance metrics.
• Operate corporate financial systems including purchase orders, FABS, SAP, and procurement processes to manage budgets and resource expenses effectively.
• Motivate and encourage team performance in virtual environments and prioritize operational cluster activities to improve service delivery outcomes.
• Maintain up-to-date records of the resource pool and relevant operational data to support decision-making and maintain accuracy.

Experience

15 Years

Apply By

Dec 3, 2026

Required Skills

• Resource Scheduling

Nice to Have Skills

• Microsoft Excel
• Coordination
• Data Entry
• Data Validation
• Training Coordination
• Performance Evaluation
• Customer Service
• Risk Management
• Report Preparation
• Compliance
• Communication