Technical Support Engineer

Hyper Power New Energy

Published Date: • Lahore, Pakistan (On-Site)

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Description

Hyper Power New Energy seeks a Technical Support Engineer specializing in Solar and Energy Storage solutions to enhance both pre-sales and post-sales customer experiences. The ideal candidate will have a solid engineering background and a minimum of two years of relevant experience. This role involves directly engaging with customers by analyzing their needs and recommending customized solar and energy storage products. The position requires preparing and delivering technical presentations and training sessions, participating in exhibitions and technical forums, and generating comprehensive technical documentation. The engineer will collaborate extensively with the sales team to provide expert consultation and technical support during customer interactions. Additionally, the individual must stay current with evolving solar, photovoltaic, and energy storage technologies, standards, and policies. This role demands strong communication skills and the flexibility to travel for customer visits and industry events. Team management duties are not included.

Responsibilities

Provide technical assistance for pre-sales and post-sales activities to ensure customers receive optimal solar and energy storage solutions tailored to their requirements. Evaluate and interpret customer needs, presenting product demonstrations and leading technical discussions to facilitate understanding and adoption of complex technologies. Deliver training programs for customers, partners, and internal teams to enhance product knowledge and foster efficient use of the solutions offered. Support marketing events such as exhibitions, roadshows, seminars, and technical forums by representing the company and addressing technical inquiries. Fabricate and maintain detailed technical documentation, including product presentations, sales guides, product selectors, and user training materials to aid sales and customer education. Address and resolve customer technical issues post-sale by diagnosing product-related problems and consulting appropriate engineering resources when required. Work collaboratively with the sales department to integrate technical insights into sales strategies and customer interactions, enhancing overall service delivery. Continuously research and update knowledge of renewable energy technologies, focusing on solar photovoltaic systems and energy storage innovations. Execute additional technical assignments as directed by management to support business objectives and continuous improvement.

Experience

2 Years

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Required Skills

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