Key Accounts Officer

Description

The Key Accounts Officer at I Engineering Pakistan plays a vital role in managing client relationships and ensuring seamless financial operations related to account management. This position focuses on handling end-to-end customer payments, invoice generation and tracking, and monitoring outstanding debts to maintain healthy accounts receivables. The officer supports the Key Account Management team by following up on collections, maintaining accurate records of EPC and O&M work completion, and assisting in bidding and tendering processes. This role demands strong organizational skills, a keen eye for detail, and the ability to work under pressure while maintaining excellent communication and negotiation with customers. This role requires compliance with the company's Integrated Management System (IMS) policies, local legal and client requirements, and active participation in safety and quality sessions. Although this position does not involve managing a team, it requires collaboration across departments and supporting the Key Account Managers to contribute to overall business success. Candidates must have at least three years of relevant experience, familiarity with government financial laws, and proficiency in MS Office and database tools.

Responsibilities

• Manage end-to-end customer payment processes, ensuring timely and accurate invoice generation, submission, and tracking.
• Monitor customer accounts to identify outstanding debts and actively follow up on submitted invoices to secure payments.
• Maintain accurate records and data for EPC and O&M work completion to facilitate payment initiation.
• Coordinate with relevant teams on report collection activities and update accounts receivable status regularly.
• Conduct User Acceptance Certification (UAC) initiation, finalization, and maintain proper documentation.
• Update and manage O&M and EPC trackers to reflect current project statuses and financial records.
• Support Key Account Managers in the bidding and tendering process by providing necessary data and assistance.
• Identify and report any hazards, risks, accidents, or incidents to the Quality, Health, Safety, and Environment (QHSE) department as per IMS policies.
• Adhere strictly to I Engineering’s IMS policies and ensure all procedures are followed accurately.
• Comply with local legal and client financial requirements and engage in IMS awareness sessions to uphold company standards.
• Ensure excellent communication with clients and internal teams to resolve issues effectively and facilitate problem-solving.
• Maintain patience and stress management abilities to handle the demands of working with targets and deadlines.

Experience

3 Years

Apply By

Nov 20, 2026

Required Skills

• Key Account Management
• Client Relationship Management
• Customer retention
• Invoice Management
• Accounts Receivable
• Microsoft Office

Nice to Have Skills

• Account Planning
• Sales Negotiation
• Contract Management
• Financial Compliance
• Database Management
• Risk Management