Branch Manager
IGI Life Vitality
PKR 60,000 • Published Date: • Gujranwala, Pakistan (On-Site)
Description
The Branch Manager at IGI Life Vitality plays a pivotal role in overseeing all operations within the branch to drive sales growth and ensure excellent customer service. This leadership position requires a strong background in sales and business development combined with the ability to manage a significant team. The manager leads a team of 70 persons, fostering a productive and cohesive environment that aligns with the company’s goals and values. With a minimum of four years of required experience, the ideal candidate demonstrates expertise in performance management systems and excels at team leadership and staff development. This role involves strategic planning to expand the company’s footprint, ensuring the branch delivers on its sales targets and operational objectives. The Branch Manager implements customer service management strategies that enhance client satisfaction and loyalty. They also maintain rigorous standards for staff performance, coaching team members and facilitating professional growth to meet both individual and organizational goals. The manager collaborates with various departments to optimize resources and streamline processes for optimal branch efficiency.
Responsibilities
- Lead and manage the branch team of 70 employees to achieve sales targets and operational goals.
- Develop and implement strategies for sales growth and business development in alignment with company objectives.
- Oversee the recruitment, training, and continuous professional development of branch staff.
- Monitor and evaluate team performance using performance management systems, taking corrective actions when necessary.
- Manage daily branch operations to ensure smooth and efficient service delivery.
- Maintain high standards of customer service, resolving escalated customer issues promptly and effectively.
- Prepare and deliver regular reports on branch performance, sales results, and operational efficiency to senior management.
- Ensure compliance with company policies, regulatory requirements, and ethical standards.
- Collaborate with other branches and corporate teams to share best practices and drive company-wide initiatives.
Experience
4 Years
Apply By
Required Skills
- Sales and Business Development
- Team leadership and staff development
- Customer Service Management
- Performance management systems
Nice to Have Skills
- Strategic Planning
- Staff Recruitment
- Conflict Resolution
- Operations Management
- Reporting and data analysis