Relationship officer

Description

Innovative Public School is seeking a dedicated Relationship Officer to join our team. In this role, you will serve as the primary point of contact between the school and its stakeholders, fostering strong, positive relationships. You will be responsible for handling inquiries, addressing concerns, and ensuring seamless communication, all while delivering exceptional service. This position requires a professional with at least one year of experience as a receptionist, who can manage a small team effectively, ensuring that daily operations run smoothly and efficiently. The successful candidate will coordinate with various departments, maintain records, and support the school’s efforts to enhance community engagement. Managing a team of one person, you will oversee task delegation, provide guidance, and monitor performance to meet organizational goals. Strong interpersonal and organizational skills are essential for this role, as you will be interacting with students, parents, faculty, and visitors regularly to create a welcoming and informative environment.

Responsibilities

• Serve as the initial point of contact for visitors, students, parents, and staff, ensuring a professional and friendly reception.
• Manage daily front office operations, including answering phones, responding to emails, and handling inquiries promptly.
• Maintain accurate records and document communications to support efficient follow-up and relationship management.
• Coordinate and schedule meetings, appointments, and school events to facilitate effective engagement between the school and its community.
• Supervise and support a team member by assigning tasks, providing guidance, and monitoring performance to achieve set objectives.
• Address and resolve concerns or complaints from stakeholders with professionalism and a problem-solving approach.
• Collaborate with different departments to deliver consistent communication and support school initiatives aimed at improving stakeholder satisfaction.
• Maintain confidentiality and security of sensitive information in compliance with school policies.
• Assist in preparing reports and presentations related to relationship management activities and community engagement.
• Promote a welcoming atmosphere that demonstrates the school’s commitment to excellent service and positive relationships.

Experience

1 Year

Apply By

Oct 22, 2026

Required Skills

• Receptionist
• Customer Service
• Communication

Nice to Have Skills

• Time management
• Organization
• Team Management