IT Supervisor

Description

In this role, the IT Supervisor monitors helpdesk tickets to ensure timely resolution of technical issues and contributes to IT projects involving system upgrades and technology deployments. Ideal candidate having Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field, relevant professional certifications will be an advantage.along with 3–5 years of relevant experience in IT support, infrastructure, and system administration.Previous experience in a supervisory or team coordination role will be preferred. Responsibilities include maintaining IT documentation, managing software licenses and equipment lifecycle, and optimizing IT expenditure by identifying areas to improve service delivery and reduce downtime. The role also requires coordination with vendors to monitor service quality and cost-effectiveness. Experience in hardware and software troubleshooting, IT security practices, and strong communication and problem-solving abilities will be essential for success in this position.

Responsibilities

• Supervise daily IT operations including infrastructure, network services, Wi-Fi, LAN/WAN, and end-user support to maintain business continuity.
• Monitor and manage helpdesk tickets ensuring technical issues receive timely and effective resolution.
• Coordinate ERP systems, business applications, hardware, software, and system integration support to enhance operational efficiency.
• Maintain IT security protocols including user access control, data backups, firewall management, and disaster recovery arrangements to protect organizational data.
• Manage IT assets inventory, software licenses, and equipment lifecycle activities, ensuring compliance with organizational policies and standards.
• Liaise with vendors to evaluate and monitor service quality, contractual commitments, and support costs to optimize IT expenditure.
• Assist in planning and executing IT projects such as system upgrades, process improvements, and deployment of new technologies.
• Document IT operations through maintaining detailed records and operational reports to support audit requirements and policy compliance.
• Identify opportunities and implement improvements in IT service delivery to reduce downtime and enhance system reliability.
• Support fleet-related systems, warehouse operations, attendance systems, ERP integration, and provide IT support across multiple operational sites including travel as required.

Experience

3 Years

Apply By

Oct 22, 2026

Required Skills

• Service Desk Management
• LAN/WAN
• TCP/IP
• ERP
• Firewall Management
• Wi-Fi
• Windows operating systems
• Data Backup
• User Access Management
• Hardware Troubleshooting
• Software Troubleshooting

Nice to Have Skills

• IT Security Management
• VPN
• Vendor Coordination
• Problem Solving
• Communication