Sales & Recovery Executive – International Courier

Description

International Delivery Express seeks a dedicated Sales & Recovery Executive to drive international sales efforts and optimize account recovery within our courier and logistics operations. This role focuses on managing customer relationships, negotiating payment recoveries, and coordinating logistics activities to achieve revenue targets. The ideal candidate brings at least four years of experience in sales and payment recovery, preferably with exposure to international courier, freight forwarding, or logistics domains. Strong communication and negotiation skills are essential to establish trust and effectively resolve account discrepancies. The Sales & Recovery Executive works independently to conduct market visits, engage with customers, and follow up on payments, ensuring all activities adhere to company policies and maintain data integrity in CRM systems. The role requires proficiency in billing, invoicing, data analysis, and reporting to monitor account statuses and support strategic decision-making. Candidates must be responsible, target-oriented, and capable of maintaining confidentiality with payment and customer information without managing a team.

Responsibilities

• Develop and maintain strong customer relationships to promote international courier services and secure business growth.
• Implement effective account recovery strategies by negotiating with customers to resolve overdue payments and minimize credit risk.
• Conduct regular market visits to identify potential clients, gather market intelligence, and expand the customer base within assigned territories.
• Coordinate logistics and supply chain activities with internal teams to ensure accurate billing, timely delivery, and customer satisfaction.
• Monitor customer accounts and payment schedules using CRM software and billing systems to track outstanding balances and initiate recovery actions.
• Prepare detailed reports on sales performance, payment recovery progress, and market trends to inform management decisions.
• Collaborate with credit control teams to analyze payment histories and adjust recovery tactics accordingly.
• Maintain accurate records of customer interactions, payment agreements, and recovery negotiations in CRM systems and relevant documentation.
• Use data analysis techniques to assess market opportunities, customer behaviors, and sales performance to optimize account recovery efforts.
• Ensure compliance with company policies and maintain the confidentiality of sensitive customer and financial information at all times.
• Apply basic Excel skills to generate invoices, manage data, and create reports supporting sales and recovery activities.
• Stay informed of industry regulations, market dynamics, and competitor activities to maintain a competitive edge in the international courier sector.
• Exhibit professionalism and persistence when handling challenging customer situations and payment disputes.
• Meet or exceed monthly sales and recovery targets to contribute to the company’s financial goals without direct team supervision.

Experience

4 Years

Apply By

Nov 6, 2026

Required Skills

• International Sales Management
• Customer Relationship Management
• Account Recovery Strategies
• Negotiation Skills
• Logistics Coordination
• Credit Control
• Market Research and Analysis
• Supply Chain Management
• Market Research
• Data Analysis
• Customer Relationship Management (CRM) Software
• Communication Skills

Nice to Have Skills

• Billing and Invoicing
• Data Analysis and Reporting
• Time management
• Problem Solving