Export Sales Operation Lead

Description

Iqbal Group of Companies is seeking an experienced Export Sales Operation Lead to oversee and manage the export sales operations efficiently. The ideal candidate will have at least three years of experience in export sales, with a strong understanding of export documentation, customs regulations, and sales operations management. This role requires leadership skills to effectively manage a team of 10 persons, driving productivity and ensuring smooth operational workflows. The Export Sales Operation Lead will act as a key contact for customers, handling inquiries and ensuring timely follow-up on payments and documentation processes. The candidate must possess excellent communication skills to liaise with customers and internal departments, ensuring compliance with customs requirements and export regulations. Proficiency in CRM management and customs compliance software is essential to maintain accurate records and streamline export processes. The role demands an organized and detail-oriented professional capable of managing documentation, coordinating with customs authorities, and leading the sales operations team towards achieving company targets and operational excellence.

Responsibilities

• Lead and supervise a team of 10 in managing export sales operations and documentation processes.
• Ensure compliance with all relevant customs regulations and export documentation requirements.
• Oversee the preparation, verification, and timely submission of export documents to relevant authorities.
• Manage customer interactions by addressing inquiries, facilitating smooth communication, and following up on payments promptly.
• Utilize customs compliance software and CRM management tools to maintain accurate records and improve operational efficiency.
• Coordinate with internal departments and external stakeholders to resolve issues related to export shipments and documentation.
• Monitor and improve sales operations processes to achieve organizational goals and enhance customer satisfaction.
• Train and mentor team members to improve their knowledge of export documentation and sales operations procedures.
• Identify potential risks in the export process and recommend corrective actions to mitigate these risks.
• Prepare reports on export sales activities, documentation status, and team performance for senior management.

Experience

3 Years

Apply By

Nov 6, 2026

Required Skills

• Export Documentation Management
• Customs Regulations
• Sales Operations Management
• Export Documentation
• CRM management
• Customs Compliance Software
• Customer Dealing
• Documentation
• Payment Follow up
• Good Communication skill
• Team Leadership

Nice to Have Skills

• Customer Relationship Management
• Risk Management
• Process Improvement