Female Ticketing Officer — Amadeus/Galileo

Description

Irena Global Travel & HR Consultancy seeks a skilled Female Ticketing Officer with expertise in Amadeus and Galileo reservation systems. The ideal candidate has at least two years of direct experience in airline ticketing, demonstrates strong knowledge of airfare pricing, ticketing rules, and regulations, and exhibits proficiency in booking modifications and cancellations. This role requires meticulous attention to ticketing procedures to ensure compliance with airline policies and standards. Effective communication skills are essential for interacting with clients and airline representatives, facilitating seamless travel arrangements. This position involves executing ticketing operations with precision and efficiency, ensuring all airline reservations are managed accurately in accordance with established protocols. The Ticketing Officer plays a crucial role in maintaining a high level of customer satisfaction by managing fare calculations, refunds, and reissues while adhering strictly to the airfare and ticketing rules. As this is an individual contributor role, it does not involve team management responsibilities but emphasizes direct hands-on ticketing activities and cooperation within the operational unit.

Responsibilities

• Perform accurate airline ticketing and reservation processing using Amadeus and Galileo systems.
• Calculate and apply correct airfare pricing in compliance with airline and industry regulations.
• Manage booking modifications, cancellations, refund processes, and ticket reissuances efficiently and according to established policies.
• Interpret and enforce ticketing rules, regulations, and airline procedures to ensure compliance and minimize errors.
• Communicate effectively with clients to address booking inquiries, fare information, and resolve ticketing issues promptly.
• Collaborate with airline representatives and travel agencies to secure optimal ticketing solutions for customers.
• Maintain up-to-date knowledge of industry changes related to ticketing, fare structures, and reservation system updates.
• Ensure all ticketing transactions are properly documented and recorded in compliance with company and airline standards.
• Handle customer requests with professionalism, ensuring high levels of service quality and client satisfaction.
• Support travel operations by providing accurate ticketing data and reports as required by management.

Experience

2 Years

Apply By

Oct 30, 2026

Required Skills

• Galileo Reservation System
• Airfare Pricing And Ticketing
• Ticketing Rules And Regulations
• Booking Modification And Cancellation
• Amadeus GDS
• Airfare and Ticketing Rules Compliance
• Airline Ticketing Procedures

Nice to Have Skills

• Customer Service
• Attention to detail
• Communication Skills