Post Service Follow-Up Staff

Description

Toyota Ravi Motors is seeking a dedicated post-service follow-up staff member to provide exceptional support to customers after their vehicle servicing appointments and follow-ups. The ideal candidate ensures customers feel valued and heard by conducting thorough follow-ups, addressing concerns, and scheduling subsequent appointments as needed. This role focuses on enhancing customer satisfaction and maintaining strong relationships through effective communication and timely issue resolution. The position requires proficiency in customer relationship management and computer applications to assist with managing schedules and recording customer feedback accurately. The Post Service Follow-Up Staff collaborates closely with service and sales teams to gather relevant information for follow-up activities. They play a key role in collecting and analyzing customer satisfaction surveys to identify areas for service improvement. The candidate must possess excellent verbal communication skills and be attentive to detail when handling calls and emails. While this position does not require team management, the candidate must work independently and demonstrate strong organizational skills to manage multiple follow-up tasks efficiently and ensure a positive ownership experience for vehicle customers.

Responsibilities

• Conduct timely and professional follow-ups with customers post-vehicle service to confirm satisfaction and address any issues.
• Utilize Customer Relationship Management (CRM) software and automotive Dealer Management Systems (DMS) to track customer interactions and service history.
• Schedule future appointments and service reminders to encourage ongoing customer engagement and vehicle maintenance.
• Manage incoming and outgoing communication through calls and emails, providing clear and courteous responses to customer inquiries.
• Administer customer satisfaction surveys to gather feedback on service experiences and report findings to the relevant departments.
• Resolve customer issues or escalate them to appropriate personnel promptly to ensure swift problem resolution.
• Maintain accurate and organized records of customer follow-up activities and responses within the CRM tool.
• Collaborate with service advisors, technicians, and sales teams to stay informed on service completion and customer specific requirements.
• Maintain knowledge of company services, promotions, and policies to provide accurate information to customers.
• Demonstrate proficiency with computer applications and software used for customer support and data management.
• Support the continuous improvement of follow-up processes to enhance the overall customer experience and promote customer retention.

Experience

1 Year

Apply By

Dec 2, 2026

Required Skills

• Customer Follow-up
• Customer Relationship Management (CRM) Software
• Clear verbal communication
• Appointment Scheduling
• Issue resolution
• Customer Satisfaction Surveys
• Call And Email Management

Nice to Have Skills

• Computer Applications
• Automotive Dealer Management Systems (DMS)
• Customer Service
• Data Entry
• Problem Solving
• Attention to detail