Receptionist & Telephone Operator

Description

J.B.Saeed Home & Hardware is seeking a diligent Receptionist & Telephone Operator with at least three years of experience to serve as the first point of contact for clients and visitors. This role demands strong communication skills and proficiency in managing incoming calls, appointments, and customer inquiries efficiently. The ideal candidate is organized, attentive, and capable of operating CRM platforms and calendar management systems to support daily office functions without managing a team. The Receptionist & Telephone Operator plays a critical role in maintaining smooth front desk operations and ensuring that all client interactions are handled professionally and promptly. Responsibilities include call routing, appointment scheduling, and providing excellent customer service while using tools such as Salesforce Service Cloud, Microsoft Dynamics 365, and calendar management software. This position requires someone who can multitask effectively and maintain a positive environment that represents the company’s values and enhances customer satisfaction.

Responsibilities

• Answer and screen incoming calls, directing them to the appropriate departments or personnel promptly and courteously.
• Manage appointment scheduling using calendar management systems to ensure efficient use of time and resources.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering accurate information.
• Operate CRM platforms like Salesforce Service Cloud and Microsoft Dynamics 365 to track customer interactions and maintain records.
• Greet and assist visitors by providing directions, information, and support as needed.
• Maintain an organized and welcoming reception area that reflects professionalism.
• Coordinate with various departments to communicate messages and facilitate internal communication.
• Handle basic administrative duties such as data entry, filing, and managing correspondence.
• Ensure compliance with company policies and confidentiality of sensitive information.
• Report any technical or operational issues to the relevant departments promptly.
• Support in preparing reports or documentation related to front desk activities as required.

Experience

3 Years

Apply By

Dec 10, 2026

Required Skills

• Customer Service
• Appointment Scheduling
• calendar management systems
• Communication Skills

Nice to Have Skills

• Call Screening And Routing
• CRM Platforms (Salesforce Service Cloud, Microsoft Dynamics 365)
• Multitasking
• Organization
• Data Entry