CSR - Cold Caller

Description

Kenzer is seeking a highly motivated CSR Cold Caller to join our team and drive outbound sales efforts. This position focuses on proactively reaching out to potential customers through cold calling to generate leads, set appointments, and build strong customer relationships. The successful candidate will work onsite Monday to Friday starting at 6:00 pm and demonstrate excellent communication skills, persistence, and the ability to follow call scripts accurately. While no team management is involved, collaboration and maintaining detailed communication records are essential aspects of the role. The ideal candidate possesses at least one year of relevant experience and is familiar with outbound sales techniques, lead generation, and using Customer Relationship Management (CRM) systems. Experience with digital marketing campaigns is a valuable asset that will enhance the effectiveness of sales efforts. The role requires adherence to call logging and data entry standards to ensure accurate tracking of interactions. This position plays a critical part in driving the company’s sales pipeline and achieving set targets by engaging prospects effectively and professionally.

Responsibilities

• Perform outbound cold calls to prospective customers following established call scripts to generate qualified leads.
• Use Customer Relationship Management (CRM) software to log calls, update customer information, and track the progress of sales opportunities.
• Identify potential customers, set appointments, and coordinate with sales teams to ensure follow-up.
• Maintain high-quality customer interactions by adhering to call scripts and company policies to maximize lead conversion rates.
• Collect and record information accurately from prospects to assist in tailoring future marketing and sales strategies.
• Work remotely onsite according to the specified schedule, ensuring punctuality and professional conduct.
• Collaborate with marketing teams to leverage digital marketing campaigns for improved lead generation where applicable.
• Continuously improve knowledge of company products and services to provide relevant information during customer interactions.
• Report on daily call activity and sales performance metrics to management.
• Stay updated on industry trends and competitor offerings to better position the company's offerings.
• Maintain a positive and professional demeanor during all customer communications to enhance company reputation.

Experience

1 Year

Apply By

Dec 6, 2026

Required Skills

• Cold Calling
• Outbound Sales
• Lead Generation
• Call Script Adherence
• Appointment Setting
• Call Logging And Data Entry
• Communication
• Customer Service

Nice to Have Skills

• Customer Relationship Management (CRM)
• Digital Marketing Campaigns
• Time management
• Sales Tracking