French, German & Italian-Speaking IT Professionals

Description

Kidan seeks skilled IT professionals proficient in French, German, or Italian to join their dynamic team. The role requires providing expert IT service desk support and technical troubleshooting to a diverse, multilingual user base. Candidates must possess strong language skills in either French, German, or Italian, alongside substantial knowledge in IT systems, Microsoft 365 administration, Active Directory, and remote desktop support. This position is ideal for individuals with educational qualifications or professional experience in IT, Computer Science, or related fields, including fresh graduates with relevant IT certifications and a passion for technology. In this role, professionals work within a multicultural environment, assisting with technical issues through ticketing systems like Jira Service Management. The role demands excellent communication, analytical thinking, and problem-solving capabilities, with a focus on delivering efficient, user-friendly support to meet organizational needs. The ideal candidate is committed to maintaining high service standards without managing a direct team but contributing through collaboration and proactive issue resolution.

Responsibilities

• Provide first-level IT service desk support to users in French, German, or Italian, addressing hardware, software, and network issues promptly and effectively.
• Troubleshoot technical problems across various IT systems, including Microsoft 365, Active Directory, and remote desktop environments, ensuring minimal downtime.
• Manage and document support tickets using Jira Service Management or other ticketing systems, maintaining clear and thorough records of issues and resolutions.
• Assist users with software-related processes and applications, guiding them through solutions in their native language for improved user experience.
• Collaborate with colleagues and escalate complex technical issues to senior IT teams while ensuring follow-up and resolution.
• Participate in continuous learning and training to stay updated with the latest IT developments, tools, and best practices relevant to the role.
• Maintain professional communication standards and foster a supportive, multicultural work environment.
• Support the implementation and administration of Microsoft 365 services, including user account management and permission adjustments in Active Directory.
• Utilize remote desktop tools to provide hands-on assistance to users, troubleshooting and resolving issues efficiently without on-site presence.
• Contribute to the improvement of IT support processes by providing feedback based on user interactions and common technical difficulties.

Experience

2 Years

Apply By

Dec 4, 2026

Required Skills

• French language proficiency
• German Language Proficiency
• Italian Language Proficiency
• IT Service Desk Support
• Technical Troubleshooting
• Ticketing Systems
• Microsoft 365 Administration
• Active Directory
• Remote desktop support
• Jira Service Management